The last two years have shifted the dynamics of the hospitality sector completely. Today, businesses–established, new entrants, and aspiring–in this industry are in urgent need of brand management consultants.
Consultants whose objective is to create a unique brand value and also enhance business strategies in achieving the desired results. In effect, the consultancy makes your hospitality business a stand-alone project in the already competitive crowded market. This in effect ensures the continuous growth momentum.
By fully comprehending the expectations and requirements of the investor in eradicating the element of risks in their venture, Voyage Hospitality is one of the fastest-growing hospitality businesses in India.
Founded by the dynamic duo of Mr Rahul Khandelwal, the Founder and Co-founder CA Rohit Khandelwal, today, Voyage Hospitality provides services of concept development, market research, economic feasibility study, strategic business planning, project development, technical assistance, marketing and sales, preopening and ongoing operations in hotels and resorts.
A Commitment to Benchmarking Excellence
Rahul shares, “Our presence stands on a simple principle: best value for our clients i.e. best hospitality for guests and return on investment to investors,” while Rohit adds, “We believe in building lifelong relationships through best hospitality and services, constant innovations, focus on quality and providing value for money.”
While VH focuses primarily on management contracts, both Rahul and Rohit think like owners because they operate hotels as well. Some of the caravansaries include Milestone Hotel & Banquet in Silliguri and Dream Villa Retreat in Pelling. They stay focused on the right areas: strong operations, brand relevance, strategic growth, and an aligned organization that stands out in the burgeoning domestic market. “Our success is built upon our commitment to matching owners with the right brands in the correct markets,” believes the duo.
Further, Voyage Hospitality works on the principles of offering its clients value propositions by leveraging business models with a focus on hospitality. Voyage Hospitality also offers innovative services with Hotels, Facility Management Services and Food Solutions.
A Promise of Lifetime Relationship
As a management company, the owners of Voyage’s properties are stakeholders in its success. Rahul and Rohit say that they share common goals with a promise to protect their asset, enhance their reputation and provide them with a good return on investment. They are committed to creating value for our owners, and guests and committed to delivering a rewarding relationship.
Established in 2015, Voyage Hospitality provides unmatched consultation and hospitality services to make your dream a reality. The team analyses each aspect of your hospitality project plans the execution steps and applies a holistic approach to bring the strategy full circle.
In a short span, Voyage consolidated its position in the hospitality segment by extending its services in the diverse regions of India and the eastern part of the country including Bengal. The consultancy firm currently has over 24820 room nights in a year.
Founding Principles of the Exemplary Leadership
The Founders of Voyage Hospitality, Mr Rahul Khandelwal (Masters in Marketing from Liverpool University), and co-founder CA Rohit Khandelwal (an associate member of the ICAI) have a passion for the hospitality industry and its wellbeing.
Their tireless efforts and holistic approach toward every deal have led to the success of the company’s stakeholders, and Voyage Hospitality too. By introducing a profit-sharing model, instead of revenue sharing model, these exemplary leaders ensure that their clients get the best and nothing less.
Rahul is in charge of the marketing and operations aspect and has worked for huge brands such as Hyatt, Marriott Hotels, and Leela. He has been honoured by East India Magazine with a prestigious award for excellent management consultancy.
CA Rohit handles the financial aspect of individual properties and the company. His diversified portfolio in the world of finance has led to responsible cost-cutting, financial analysis, and overall growth of the company.
For Rahul and Rohit, their stakeholders are their highest priority, and they ensure their profitability first. And they generate revenue only when their client has an upsurge in their revenue.
Unique Solution Providing Team
Rahul mentions, “Our USPs are–Effective solutions, quality service, and seamless execution.”
Known to be one of the best Consultation Providers in India, Voyage Hospitality deals in various aspects of your hospitality project. “Starting with a consultation, right to the point where its stakeholders need help in training and developing their staff, we are always there for them!” assures Rohit.
Both Rahul and Rohit feel that the hospitality industry is all about quality service. You may have an excellent project idea for a hotel, but you may not know how to bring it to fruition. The competition in this sector makes it even more difficult to realize your dream perfectly. Rahul informs, “We do that for our stakeholders.”
Great Services is the Voyage of Hospitality
While Rohit says, “Our major services include:”
Pre-Operating consultancy where the Voyage team advises the client on the use of the latest innovation and tools which makes the job of building their project easier.
They help in Concept Development where they lay the foundation of the entire project as per their expertise and the stakeholders’ requirements.
Voyage Hospitality also conducts a Feasibility Study. Every aspect of the project is checked so that there are no mistakes in preparing the financial feasibility of the project.
Strategic Business Planning where the team of experts prepares a five-year groundwork.
“Lastly, we execute Project Development with Technical Assistance including working with architects, project managers, and expert designers for branding, standards of the project, financial forecasting, property positioning, and much more,” states Rohit.
Voyage Hospitality also deals in day-to-day hospitality operations such as mystery evaluation, operational audits, setting up SOPs, Training and Development, management contracts, sales, and marketing.
Tech-Enabled Seamless Experience
Sharing their opinion on how the adoption of modern technologies like AI and ML is impacting the industry space and how Voyage Consultancy is adapting to the change, the dazzling duo expresses that AI and ML are very useful tools that can disrupt the entire hospitality and travel industry. By using AI and ML in the analysis of user reviews, personalizing services, and offering virtual assistance, Voyage Hospitality plans on providing a seamless experience to all of its stakeholders.
Rahul says, “It’s not so much adapting to these changes, it is about accepting them, especially when they benefit us and our clients.”
For instance, an AI robot concierge can be implemented for our stakeholder’s project as well as for Voyage Hospitality, and this is just one of the many benefiting aspects of AI and ML that we are sure to implement,” says Rohit.
Innovatively Learning through the Challenges
Speaking about the initial challenges, Rahul conveys that ‘Competition’ was a huge factor where they faced a lot of troubles; however, by implementing unmatched services, and interpersonal relationships with all of their clients, they learned the importance of ‘innovation, and learning.’
A Prolific Wisdom
Their advice to budding entrepreneurs who aspire to venture into the consultancy niche is prolific. They say, “If your thoughts are organized, you are empathetic, innovative, and have effective communication skills, then you can excel in the consultancy niche. Just remain true to your values, always.”
Strategic Contactless Hospitality Solutions
In the changing scenario, Rahul and Rohit envision scaling Voyage Consultancy’s operations and offerings in the future in a very strategic manner. The application of AI and ML is the foremost plan for scaling the company’s operations. Since COVID, clients are asking for ‘contactless’ solutions.
By implementing innovations such as contactless room service, payments, orders, bookings, and food delivery, as well as new advancements such as chatbots, actionable reviews, data analysis, and dynamic pricing Voyage Hospitality will leave no stones unturned to provide the best hospitality consultancy services.
Voyage Hospitality’s Success Testament
As far as the extraordinary results obtained by their team so far, Rahul shares, “Our Connecting Hotels are testament to the effectiveness of our consultancy.”
Hotel New Orchid & Spa, Gangtok–has been taken over in October 2015. Since then its revenue is increased by 3.33X, profit increased by 2.98X, and valuation increased by 2.50X.
Denzong Shangrila Hotel & Spa, Gangtok–has been taken over in January 2018. As of today, its revenue is increased by 3.29X, profit by 3.08X, and valuation is grown by 3.00X.
The Aryan Regency, Pelling–has been taken over in April 2019. In the three years since then, the hotel’s revenue is grown by 2.85X, profit is increased by 2.57X, and valuation is upped by 3.00X.
