This latest issue of Insights Success features Gagan Arora, CEO of Vertex Global Services who in this interview has shed light on the organization’s successful journey and shared wise words for the aspiring entrepreneurs. Let’s read what he has to say:
Please brief our readers about your organisation, its mission, and vision.
Vertex Global Services, a subsidiary of ILC Solutions established in 2016 based in New York, is unparalleled, innovative, and striving for perfection through our services – staff augmentation, Artificial intelligence, KPO/BPO and managed services, e-learning, digital marketing, and performance marketing. We serve more than 3000 clients via delivery network and operations in North America and globally. Vertex Global Services ranked 19th amongst the 50 most innovative companies across the globe.
We provide end-to-end solutions under one umbrella to established and upcoming organizations. We consistently work to equip our clients with cutting-edge solutions helping them to propagate their performance with our expertise. Our services are not only cost-effective but also generate ROI for clients in minimum time.
Our Mission is to nourish ideal parallelism between our team and clients. We link our employee centricity to the company’s values with a passionate adoration for success balanced with an obsession to leave our footprints in the industry with our innovative services.
Our Vision is to make a difference globally and be of relevant investment for our stakeholders and nurture an imperative nexus with our customers.
What are the prominent services, products, or solutions that make your company stand out from the competition?
Vertex Global Services endeavours to satisfy and exceed the customer’s expectations. With ever-evolving business technology, Vertex Global Services has managed to stay ahead of the curve by perceiving the change as an opportunity to sustain, compete, and grow in a rapidly changing atmosphere. We respond to these changes with our innovative services.
A Pioneer in staff augmentation
We at Vertex Global Services understand the importance of building an efficient workforce that respects deadlines. We focus on providing multi-faceted talented resources to deliver projects successfully and consistently without compromising quality. Our USPs in staffing services
- Consulting and payroll services
- Learning and Development
- Managing Services
- Staffing Services
- Temporary staffing
- HR empanelment
- FMS
Leveraging media and digital technology to create a brand image
Our Digital solutions and PR services aid in the growth and visibility of your brand. Our USPs reflect in our result-oriented services which are a combination of digital and PR channels making sure you stand out in the crowd.
- Digital Advertising
- Website development
- Content marketing
- SEO
- Media coverage
- Influencer outreach
- Product launch
Deploying Artificial intelligence for your organization’s smart future
Vertex Global Services is a trusted name with over 200 experienced veterans. We provide solutions as a development organization to Fortune 500 businesses and help leading technology innovators develop thriving products in varied realms of AI. Our USPs
- AI chatbots
- Machine learning solutions
- Learning and development
- Smart analysis
- Business automation
Business Process Outsourcing Solutions
Our strategy is to operate with innovation and intelligence. We have expertise across diverse industries and partner with Fortune Global 500 transforming the way they operate to scale agile. Our USPs
- Help desk and support
- Chat and email support
- Inbound and chat bound voice support
- Lead generation engine
- After-hour support
Vertex Digital Academy- Up-skilling Real Bharat
Vertex Global Services ventured into the e-learning space with a strong sense of responsibility towards up-skilling in an affordable way across demography. The USPs of Vertex Digital Academy include
- Personalized and affordable education
- Multi-lingual e-learning
- Experiential digital learning
- Instructor lead comprehensive courses
- University-affiliated courses
- Customized self-paced learning
Brief us about the various technologies used in your organisation and how the company is tapping the potential of new technologies to sustain competency.
Vertex Global Services is committed to innovation, as we endeavour to satisfy and exceed the customer’s expectations. We harness the latest technology to sail through the emerging challenges. We believe that people are driven by technologies. And we use technology as a medium to influence people and bring positive change across the globe. Artificial intelligence, machine learning, and digital strategies are the driving forces of our business.
Our primary focus is to maintain competency by creating value and using innovation strategically across domains like managed IT services, staff augmentation, 24×7 help desk, artificial intelligence, and machine learning. Vertex has gained its success, market leadership, and competitive advantage in the market through our innovative strategy for growth and development.
As a business leader, what is your opinion on the impact of the current pandemic on the overall business ecosystem in India and how has your company adapted to this unprecedented time?
With an experience of more than a decade, I have witnessed a major shift in economic and social changes. The way organizations function has changed majorly. This also means that there are significant growth and development due to the changing ecosystem of business during the current pandemic. Businesses are forced to drive their efforts in the right direction to achieve desired results.
Technology has proven to be the key integrator in the current pandemic. Vertex Global Services is one of the global players investing heavily in technology, witnessing tremendous growth in AI and allowing us to automate multiple processes.
Vertex being one of the tech superiors has defined its pillars of recovery in the view of long-term scenarios where we have planned to develop a clear technically agile system reaching the digital pinnacle.
Brief us about the work culture in your organisation. How do you ensure employees stay creative and technologically updated?
Vertex stands tall with a robust vision and is employee-centric. We inculcate a desire for learning and growth within every person associated with us. I believe that the notion behind an affluent start-up is its people, and Vertex executives have every inch of courage, cooperation, and coordination to lead with innovation, work with passion, and foster collaboration for more holistic decisions.
Our culture is ethically led to maintain a parity of transitory goals with a scrupulous decision process to fortify the company’s collective reputation. The way we nurture young talent along with displaying flexibility towards creative minds keeps us closer to the path of success. We have followed hierarchy structures wherein teams are well enlightened and pellucid in taking decisions under their mentors who have keen cognizance and the potential to foresee looming trends ensuring every decision under my supervision. We are all in this together and work as One Team One Dream.
What would be your advice to the emerging entrepreneurs aspiring to make an impact in the tech domain?
While we all look up to successful personalities for their achievements what we don’t understand is the hard work and consistent learning it takes to achieve the apex of success. As a leader, I have understood how crucial it is to develop and learn from personalities who have achieved their goals with hard work.
I would advise the emerging entrepreneurs to focus on developing meaningful relations with their consumers along with industry professionals. It is imperative to always be consumer-centric and build easy solutions to the problems your consumers face while being financially smart. A wise entrepreneur is someone who views competitors as potential partners and collaborates to positively impact a business.
Where do you envision your organisation to be in the long run and what are your future goals?
Growth is an integral part of Vertex, it means offering consistent deliverables to consumers with a continuous process where both employees and employers put their efforts to create conducive environment so that we can achieve objectives at the same time. Developing a growth strategy involves penetrating new markets and new segments, which aids the business to scale to new heights.
The coronavirus pandemic has unleashed digital disruption at large; small-medium businesses, in particular, have been impacted heavily. Now many who have not used technology or digital tools in their business have had to foray into online platforms for selling and procuring products and services. Vertex being a service-based company realized the market potential and now expands its offering in SaaS. Our new vertical solution can also adapt to a remote working society going through changes and disruptions over the past year by providing software choices that understand the landscape.
Advocating growth for the ed-tech community, Vertex Digital Academy is an e-learning platform, which will unlock the potential of professional instructors to further uplift their reach while being lucratively rewarded. Academy is set to enhance the sub-standard online education system with instructors and content creators who will set footprints for skilled learning irrespective of demographic limitation.
