The Indian Travel Industry is having a great time with India as an amazing tourist destination and
Indians taking time out to travel around the globe.
The following Interview with Mr Rohit Khanna, CEO, showcases how TravelClinic, architect of inimitable travel experiences, is making a difference in this industry.
Kindly brief us about the company and its initial journey.
TravelClinic is an ISO Certified Company which is writing its own story of passion and ever-growing aspirations. The company, which started as a team of 5 people in 2003, boasts of an impressive clientele and is represented by a team of 100 dynamic professionals who have over 300 years of collective experience in the travel industry.
Owing to the success and hard work since its inception, TravelClinic has become the fastest-growing MICE Company and is an honorable member of renowned tourism associations such as IATA, PATA and IATO. We have been working with Fortune 500 companies. It is just the beginning of an exciting journey wherein the company professionals are gearing up for opportunities that put them in the league of the industry giants.
Brief us about the CEO/Founder of the company and the motivation behind choosing this industry?
HeavenAhead is a brainchild of Mr.Naveen Chauhan, Co-Founder,Orchid Group and I was greatly impressed with his vision for the company. I came on board in 2012 as the company CEO & Co-founder of the brand, “TravelClinic” and had a clear objective of bringing in professional excellence. For me, the company aspirations have to be in synchronization with the client expectations. As a result,
TravelClinic has been able to mold its services according to the client expectations to offer just the traveling experience they are looking for.
Our prime objective is to ensure that the people who travel with us are well taken care of. TravelClininc was introduced to cater to the precise expectations of the consumers. We wanted to fix the existing loopholes of the travel industry, which generally center on creating business rather curating experiences.
What are the main goals of your company? What kinds of services/solutions/products are offered by TravelClinic at par with the current industry standards?
TravelClinic goes beyond the traditional concept of tour operators. We have 2 prominent verticals namely MICE and Leisure – Both in International & Domestic, which are further bifurcated to cater to the precise client expectations. We curate in-house travel experience by adopting a holistic approach to take care of the minute details. From production, creative, merchandising, entertainment to celebrity management, the company does it all in-house to weave a perfect travel story.
TravelClinic came into existence with a single objective that is, “…to offer a personalized travel experience…” which to this day remains the motto of the company. We pride ourselves as a travel companion who is always there of our clients at every step of the journey.
How did you cope up with the biggest challenges of the tourism industry? How did you strike a balance in the journey?
As I said before, we have our own in-house teams of travel experts who take care of the minute aspects of planning and strategizing. There will always be challenges in one form or another and the tourism industry is full of them. We ensure that we include the clients in strategizing, to offer a personalized experience that is in synchronization with their expectations, and many a time beyond their expectations.
The balance between industry standards and consumer expectations comes from a rather simple objective. More than creating a business or being a part of the fierce competition that exists in the travel industry, we want to curate a memorable experience for our clients. TravelClinic boasts of a 95% customer retention rate, which is a testimony of the company beliefs and ideology.
How does TravelClinic remain in synchronization with the changing time, concerning tech integration?
We have incorporated technology such as RFID and executed live screening of events for an exciting
experience. To prevent information loss and to be accessible to our clients throughout planning and execution, we even launched a sophisticated smartphone application for all to avail any necessary information on the go.
TravelClinic adopts a robust strategy and ideology which is flexible enough to align its functioning according to the changing consumer behavior and patterns. It is the result of our flexible approach to incorporate technology in its functioning that the company in over a decade has experienced an increased turnover from 50 Million to 1.5 Billion.
Technology has already proved to be the game-changer. The travel industry, like others, is buzzing with exciting innovations that will bring the consumers in direct contact of the company. We would like to go on with the same enthusiasm to transform the travel services and integrate technology for enhanced consumer experience.
Do you have any credentials, awards or important licenses? Please describe.
Recently, TravelClinic bagged a Silver Award for “Best MICE Tour Operator – 2019” at
MICE Affairs Conference & Expo Awards 2019.
In the year 2016, TravelClinic bagged MEHK Award (Meetings & Exhibitions Hong Kong), a division of Hong Kong Tourism Board, as the Top Agent Award.
In 2015, TravelClinic was honored by XIAMEN Tourism for its dedicated services towards the Travel industry.
What is your success mantra?
Our Success mantra is to gauge our clients to deliver much beyond their expectations. It’s a reverse chain reaction which starts from the end result i.e. a seamless execution. For that, our teams of expert professionals’ day in and day out weave travel stories to ensure that our clients get to experience a trip of their lifetime. TravelClinic is committed to offering a memorable travel experience and I can certainly say to the consumers that don’t settle for average rather expect more, which ultimately will increase the operating standards of the travel industry.
TravelClinic: Transforming Travel industry with its Aspirations
