Humanity has come a long, long way from times when any banking or insurance needs meant ONLY one thing. Visiting their designated branches which in most cases were located at known and sometimes strategic locations. Insurance additionally had agents who typically were our neighbourhood uncles and aunties who—on retiring from Govt jobs and to kill time-became the insurance company’s agents.
And then came innovative technology. Almost like a tsunami, everything with a physical presence, be it brick-and-mortar offices or individual humans were uprooted from the system and thrown by the wayside of time. It is only getting stronger, the hold of technology, especially in the BFSI sector with the inclusion of automation and chat-bots, tech initiatives including AI, Big Data, Analytics and IoT.
If quantum computing becomes a reality any time soon, humans could very well be completely out of the need at most levels. The last thankfully, is some distance away. What is not, and rather visibly these days, are services by organizations such as Tejora Private Limited that make better organizations out of existing banks and insurance companies by making the latter’s offering sharper and clearer.
“We believe every individual has inherent capabilities of creation and innovation; we always strive towards bringing out that quality in all our employees.”
In 2003 Tejora started its journey riding on the US offshoring boom. The India centre was established in Mumbai, catering to Product Engineering requirements from the clients in the US market. Around 2012 – 13 it started acquiring clients in the Indian market. Its innovative product design approach won it clients in the BFSI sector, and it started building products which help deliver Value Added Services (VAS) to its banking customers.
Founder and Director Surabhi Shenoy shares more details about Tejora, its solutions and the road ahead.
Please give an overview of the services and solutions you offer.
Our business is divided across 5 pillars:
- Product Engineering across Web, Mobile, Cloud
- Consulting & System Integration
- Technology Practice
- Mobility
- Products
Product Engineering is our forte, right from our inception we have built a robust product engineering practice, we have teams working on multiple technology sets like .NET, PHP, Java, and Node JS. Creating responsive applications using Angular, React and Vue.
Our mature and robust delivery governance mechanism allows us to successfully deliver projects on time and meeting client requirements.
System Integration and Professional Consulting business offers integration, implementation, and customisation services for business applications like Customer Relationship Management (CRM), Content Management Services (CMS), Business Intelligence (BI) and Enterprise Resource Planning (ERP) Applications.We work with product principals like Microsoft, IBM, SugarCRM and Adobe, providing professional services around their products.
Technology Practice works on technologies like Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML) and Big Data.
Our Enterprise Mobility practice is all about extending enterprise applications to mobile, delivering accurate data inputs and action mechanisms to users on the move, enabling just in time decision making.
Our products portfolio enables Value Added Services for our banking and financial services clients:
SaffronPAY: Enables management of account receivables for current account holders of our banking clients, enabling bank to acquire more and more current accounts.
SaffronSQUARE: is an Asset evaluation application for Housing Finance Companies
SaffronCRED: Enables scheduling and allocation of debt collection powered with an mobile app for recovery agents.
SaffronSTOX: A CMS based Stock Trading portal framework, can be deployed quickly to enable online trading in stocks and related instruments.
What are the benefits gained by your clients/users from your products, solutions, and services?
Our products, solutions and services are always geared towards generating positive revenue impact for our clients, all our solutions have to pass the 3 point test
- Increases revenue
- Reduces cost
- Create efficiency
We always follow the customer first principal and have delivered on all 3 counts mentioned above. In many cases we have worked on outcome-based engagements with our clients, shows our confidence in the ability to deliver for our customers.
What obstacles and/or limitations does the company face while hiring and retaining employees?
Growing organizations like us compete with big brands for the same talent pool. This means paying more as a basic distinguisher, and keeping them engaged in meaningful ways to retain them. Acquiring right talent in shorter timelines inspite of an industry standard of 90 days’ notice is a challenge. We have effectively circumvented this with the help of our skilled IT Recruiters who are trained to ‘ find and acquire such talent. Employee centric processes & practices ensure high retention How do you maintain and drive individuals to build a strong team.
How do you inspire and motivate people at the workplace to make it interesting and creative?
We believe every individual has inherent capabilities of creation and innovation; we always strive towards bringing out that quality in all our employees. When working on client projects or on internal assignments, we ensure that our team members get an opportunity to challenge the limits and we encourage that discovery process. Our Core Values are BUILD. They stand for Be the Best, United as a Team, Integrity, Living Ownership and Delivering Quality. Our core values guide our Talent Acquisition Framework in selecting the right talent that demonstrates the “buck stops at me” attitude, with not just a great “can do” but a fire in the belly “will do” spirit. This simply means, well-meaning challenges exist.
Talent should have demonstrated the roll up sleeve, find solution, drive, deliver and own the outcome approach.
Our Performance Management Framework continues to stay aligned to reward employees who demonstrate our core values to deliver successful outcomes. In addition, Success stories are periodically publicized in the entire organization. Our work culture has a strong employee connect that reflects fun at work, ease of access of resources, flexi hours, mentorship by the best minds & an open-door policy. Employees periodically are provided with the right space to vent their concerns. In Maslow’s language, Physiological, Psychological needs at the workplace are completely taken care of. This leaves the employees with enough mental bandwidth to focus on thriving and achieving their highest potential in a supportive work environment.
What new can we expect from the company in the coming years?
Creating positive revenue impact for our customers will always be our top priority. In coming days and months we will work on creating and working on business solutions which deliver better customer experience (CX), build solutions and utilities by implementing technologies like RPA, AI and ML. We see more of our focus on providing Managed Cloud Services, Development and Deployment on cloud, Data Consultancy Services, Application of IoT, AI and ML.
LEADING THE WAY
Surabhi Shenoy leads the organisation from the front. A seasoned delivery professional, she gives minute attention to detail and that has been her success mantra. She has ensured that the organisation remains focused on delivering industry standard Product Engineering solutions. Tejora’s clients have been acquired by companies like Nokia, Intuit, and Teletech, this itself is a testimony to its delivery.
