After the shock of the pandemic, the hospitality and dining industry needed leaders who could innovate with excellence and a long-term vision. These maestros appreciate that a dining experience is not just about food but a symphony of exploring emotions to create mesmerizing memories that could be cherished for a lifetime. To offer such an enchantment, they dream of a perfectly designed culinary world and realize it with their resolute business acumen.
Always knowing it in the heart of his hearts, a leader with ambition and aim to nourish millions of souls with food and drink magic states, “Good restaurant is about achieving equilibrium between the food, service and design—in effect, telling a complete story.” With an unwavering commitment to excellence, Supratik Ghosh thrives as a master of his trade and directs the journey of senses and emotions of people with excellent services at Ambrosia Restaurant and Bar and Friday Release (Kolkata & Siliguri).
Deep Desire of Creation
Supratik’s journey in the business world started with a simple yet ambitious goal: To turn around his father’s business. “This motivation stemmed from a deep desire to create something of my own and to expand our family’s legacy,” adds Supratik. Then, he started by venturing into the hospitality sector with Sambhars, a South Indian restaurant in Kankurgachi, in 2013.
The initial success and the thrill of overcoming challenges motivated him further. This drive to transform and grow led Supratik into various business domains, including liquor retail with Ambrosia Retail, Friday Release (Kolkata and Siliguri) and the hotel industry with Aayash Hotel Pvt Ltd. “My journey has been dynamic, marked by successes and challenges, but my motivation to create and innovate has remained constant,” says Supratik gladly.
The Guiding Philosophy
With this dynamic and successful journey, Supratik also emphasises the guiding philosophy of his companies. It is based on a commitment to excellence, innovation and customer satisfaction. They believe in consistently delivering high-quality services and products that exceed their customers’ expectations, value adaptability and the ability to diversify. Gladly, this approach has allowed these organisations to stay ahead of the competition and cater to changing market demands. Moreover, a customer-centric approach is at the core of their success.
“At Ambrosia and Friday Release (Kolkata & Siliguri), we prioritise excellence in everything we do. Whether it’s our food, cocktails or customer service, we maintain a relentless focus on quality,” boasts Supratik. The company and its staff believe in pushing boundaries and offering unique experiences, fusion food, and creative cocktails that these restaurants provide have set them apart in the competitive restaurant and bar industry. To maintain the rail of trends, they consistently introduce new and exciting menu items to keep the customers intrigued.
Conjuring Emotions
Supratik welcomes his guests to a world where cuisine becomes a place of excellent taste and food conjures people’s emotions. Introducing his restaurant, Ambrosia Restaurant and Bar, where flavours weave the tales of taste, he admits that the Restaurant and Bar have always been committed to setting new standards in the culinary and hospitality industries. “Our recent relaunch is a testament to our dedication to providing an exceptional dining experience to our guests. Ambrosia Restaurant and Bar has consistently strived to stand out in the competitive culinary landscape,” adds Supratik.
With recent enhancements and commitment to providing a memorable dining experience, the restaurant believes it is positioned as one of the best transformational companies in the cuisine sector. Expressing the USPs, Supratik says, “Our focus on combining a beautiful natural ambience, diverse menu options, fine dining experiences, and innovative beverages sets us apart and keeps our guests coming back for more. We aim to continue evolving and exceeding expectations in the future.”
Served with Love, Led by a Trailblazer
Being the captain of the ship of flavour and finesse, Supratik’s leadership is a secret ingredient to customer satisfaction. His leadership style is built on collaboration, empowerment and continuous learning, and he believes in fostering a culture of innovation and open communication within the organisation. Team building is crucial, and he encourages his team members to take ownership of their roles and contribute their unique talents to collective success.
Supratik also provides them the support and resources they need to excel and welcomes all new ideas and feedback. The most important aspect of his leadership is to lead by example and actively participate in the business. This hands-on approach allows him to understand the intricacies of each sector and make informed decisions. “Ultimately, my goal is to create a motivated and skilled team that shares our vision for transformation and growth, and this team-driven approach has been instrumental in our achievements,” explains Supratik.
Crushing Challenges with Innovation
At Ambrosia and Friday Release (Kolkata & Siliguri), they believe that the key to success lies in striking a delicate balance between operational efficiency and customer satisfaction. Recently, they have invested in streamlining the operations to ensure that the kitchen runs smoothly, delivering quality dishes promptly. At the same time, they do not forget about enhancing the end-user experience through their stunning decor, diverse menu offerings and attentive service. Innovation and disruption are necessary for growth. So, they continuously seek ways to improve processes by keeping the customers’ needs at the forefront.
“One transformative project that reflects our commitment to excellence and innovation is the complete revamp of Ambrosia’s ambience and menu. We recognised the evolving preferences of our customers and decided to redefine our restaurant’s identity. This initiative required significant investment, creativity and attention to detail, resulting in breathtaking natural decor and a diverse menu that caters to a wide range of tastes and occasions,” talks Supratik about how the seeds of transformation are sown.
Embracing digitalization
Ambrosia and Friday Release (Kolkata & Siliguri) take a digital breath in this fast-paced digital world. Supratik and his team fully embrace digitalization and technological advancements as integral parts of their business strategy. Ambrosia and Friday Release (Kolkata & Siliguri) leverage cutting-edge technology to streamline the reservation system, online ordering and customer feedback collection. Additionally, they use data analytics to understand customer preferences and tailor menus and promotions accordingly. “Our commitment to a technological future extends to exploring opportunities for contactless dining and other tech-driven enhancements that elevate the customer experience,” adds Supratik.
Crafting Memories of Customers’ Delight
Along with optimum customer satisfaction, Ambrosia and Friday Release (Kolkata & Siliguri) also focus on employee satisfaction and retention. The employees are at the heart of Ambrosia’s success. We foster a growth, skill development, and empowerment culture by providing opportunities for training and development. Moreover, their chefs and mixologists receive continuous training to stay updated with the latest culinary trends. “We also encourage our staff to take ownership of their roles and contribute ideas for improvement. Employee satisfaction and growth are vital to our organisational culture,” adds Supratik.
Regarding the team’s resilience and ingenuity that shone during the initial COVID-19 lockdown, Supratik says that they quickly adapted to the situation by launching a robust online ordering and delivery service. This ensured that their loyal customers could still enjoy Ambrosia’s offerings from the safety of their homes. This pivot helped Supratik not only survive but also thrive during challenging times.
The Pandemic Wake-up Call
The COVID-19 pandemic served as a wake-up call for the importance of contingency planning. “We’ve since developed comprehensive contingency plans to address similar uncertain events in the future. These plans include financial reserves, flexible staffing arrangements and a scalable online presence to adapt to changing circumstances while ensuring the safety and satisfaction of our customers,” says Supratik.
Tomorrow’s Promise
Looking ahead to 2024, Supratik envisions Ambrosia and Friday Release (Kolkata & Siliguri) becoming a renowned culinary destination that transcends boundaries. The company aspires to expand its presence to other cities and even internationally, bringing the unique Ambrosia experience to a global audience. Not only this, it will continue to innovate in its menu, decor and service, ensuring that Ambrosia and Friday Release (Kolkata & Siliguri) remains a place where guests can escape into a world of culinary delight and natural beauty.
Pearls of Wisdom
To budding entrepreneurs venturing into the startup space, Supratik advises to:
- Stay true to your vision while remaining adaptable to change.
- Surround yourself with a passionate and dedicated team, as they are your greatest asset.
- Embrace technology and innovation and always prioritise customer satisfaction.
- Learn from challenges, as success often comes through perseverance and the willingness to learn from challenges.
