It is often said that delightful experiences at the workplace play a key role in enhancing employees’ productivity, and rightly so. A good work environment facilitates the right conditions to deliver excellence and enables professional growth. It empowers people to harness their ability to create the best value for customers. At Solunus, people thoroughly enjoy their work and leave no stone unturned to provide the best solutions to their customers.
Solunus is a dedicated Salesforce partner headquartered in Irving, Texas, USA. The company was established in 2014 and has offshore delivery centers in Hyderabad and Visakhapatnam, India. Solunus also operates a near-shore delivery center in Mérida, Mexico.
Solunus has a team of more than two hundred Salesforce professionals who have helped many companies across the industry spectrum meet their revenue goals.
The organization was founded by Mr. Sudhakar Pennam, who serves as its Chief Executive Officer (CEO). Mr. Pennam is a visionary entrepreneur who rightly foresaw that the future of the corporate landscape would be shaped by three novel technological developments viz. cloud computing, mobile devices and social networking platforms. He understood these technological innovations would play a key role in shaping customer experiences and Customer Relationship Management (CRM) systems would help organizations provide top-notch services to their clients.
Solunus was born out of his passion to empower businesses to leverage technology for achieving success.
The company earnestly believes in the maxim customer is the king – delivery of delightful customer service is the key to the success of any business organization. Solunus helps firms harness the immense potential of Salesforce to provide excellent services to their customers, and thereby, enable them to build strong relationships, paving the way for their rapid growth.
The organization continuously strives to create the best value for its clients. Solunus’ delivery team is made up entirely of Salesforce-certified professionals. It has more than three hundred certifications across various Salesforce products. The team’s penchant for customer success has gone a long way in winning rich accolades from the clients.
No wonder, Solunus boasts of a Customer Satisfaction (CSAT) score of 100% from all its clients and has a 5 on 5 rating for all the projects on Salesforce AppExchange.
Transforming the Vision into a Reality
Solunus was founded with a vision to enable the success of businesses by helping them forge lasting relationships with their clients. The organization harnesses its Intellectual Property (IP) powered innovations to deliver excellent Salesforce experience to enterprises and help them ensure customer delight.
The following core values of the company guide its business activities.
- Enabling customer success
Solunus spares no effort to help its clients meet their business goals. The company emphasizes direction over speed – it lays a strong focus on comprehending the needs of its customers, which allows it to build solutions that meet their needs very effectively.
- Challenging the status quo
The team of Solunus strives constantly to improve its abilities and deliver excellence. It also offers novel solutions to overcome the challenges faced by clientele. The firm has a high innovation quotient of 64%, which indicates its ability to develop creative solutions to the problems of its customers.
- Facilitating business partner success
Solunus works shoulder to shoulder with Salesforce, its business partner. Salesforce is an integral part of the Texas-based organization’s success. Solunus works with Salesforce to help companies procure licenses to the latter’s products seamlessly and create the best value.
- Furthering inclusion and serving the community
Social inclusion and diversity are the two pillars that guide Solunus’ people policies. The company has a zero-discrimination workplace policy that provides fair and equal opportunities for growth to all its employees.
Solunus is a responsible organization and proud member of the Pledge 1% movement. It has launched various initiatives as part of the movement to help the underserved sections of society.
People-centric HR Policies Ensure High Levels of Job Satisfaction
It is well-known that high levels of satisfaction at the workplace go a long way in enhancing employees’ productivity. An excellent work environment provides the right conditions to deliver excellence and facilitates career advancement. It allows people to fully utilize their capability to deliver the best solutions to customers.
At Solunus Technologies Pvt Ltd, the employee-friendly policies result in excellent job satisfaction and foster innovation; the policies enable and motivate its employees to deliver the perfect solutions to fulfill the requirements of its customers.
Solunus’ people-centric HR practices have been recognized by the GPTW Institute, which designated it as a Great Place to Work ®. The company’s policies, coupled with its open, innovation-enabling work culture, ensure delightful experiences for its employees.
Creating the Best Value for Customers
Solunus is a one-stop-shop for everything in Salesforce. It offers a comprehensive array of Salesforce services at competitive prices. Companies can rely on its rich experience and unparalleled expertise of Salesforce products to achieve their goals, ensuring reliable and steady growth.
- A solid, proven process that focuses on comprehending business needs
One of the most critical elements in developing the right solution for a business is comprehending its needs thoroughly. Solunus places a considerable emphasis on analyzing each of their customer’s unique challenges and requirements.
Unlike the implementation processes of several companies that accord primacy to technology over business needs, Solunus’ ‘needs-first’ approach helps the company build customized solutions that perfectly fit customers’ needs.
- Strong focus on providing a 360-degree view of business
Solunus knows that getting a complete picture of the business in real-time is critical to success. For this, companies must integrate their myriad of systems with Salesforce to facilitate timely, hassle-free data flow.
Unfortunately, many firms encounter issues integrating their client and marketing data gathered from disparate data sources such as customer transactions, social platform interactions, etc. This results in ineffective use of the data. A report published by Salesforce showed that only 1% of a business’ data is utilized by its CRM platform, leaving massive volumes of customer data untapped.
Solunus has strong expertise in solving this pressing issue. The company employs innovative middleware tools, such as Mulesoft, to integrate unconnected data sources; this allows businesses to obtain invaluable insights from vast quantities of data residing in their Salesforce databases.
This, in turn, empowers the organizations to formulate the right strategies to ensure precise, effective targeting of their customers and meet their requirements with high efficacy.
- Simple, cost-effective solution to ensure Salesforce data governance
Solunus has partnered with Workbox, a cloud-based data services company, to offer ArchiveIt, a powerful yet simple-to-use point-and-click Salesforce data governance solution. The tool comes with a plethora of innovative capabilities to create a robust automated framework for managing Salesforce data.
ArchiveIt helps Salesforce users enjoy a high quality of data in their CRM system and effectively protect it from theft and accidental loss. The novel data governance solution also enables organizations to fully comply with applicable statutes and regulatory norms with minimal effort.
Surmounting the Adversities of the Pandemic
Solunus implemented a well-formulated work-from-home (WFH) policy. The company came up with a Business Communications Continuity Plan (BCCP) to facilitate proper communication, and thereby, ensure hassle-free coordination between various stakeholders.
The BCCP paid handsome dividends. A survey conducted by the company showed clients rated their satisfaction levels with the company’s services at 100%, just as in the months before the WFH initiative began. As one of its clients remarked, the homes of Solunus’ people became launch pads for skyrockets of excellence and innovation,
Four Vital Elements Leading to Customer Delight
- Conducting a comprehensive project kick-off meeting to get the expectations right
- Enabling seamless communication and 100% transparency in project execution
- Analyzing each project meticulously to implement the lessons learnt in the future
- Ensuring trust, openness, and high quality to build strong customer relationships
Solunus’ Salesforce Services for the Future
Solunus has enjoyed a three-digit growth rate in 2021, and it hopes to continue the momentum this year. The organization has acquired Capital Info Groups (CIG), a well-known Salesforce staffing and consulting company, and entered into a joint venture with Workbox, a leading player in the cloud data management space.
The acquisition of CIG will further boost Solunus’ Salesforce consulting prowess and help the latter to expand its footprint in the Salesforce training and staffing domain, in which CIG has carved a niche for itself.
Likewise, the joint venture with Workbox will help strengthen Solunus’ cloud data management capabilities. This will give the Texas-based company a significant edge in the world of business that is increasingly moving to the cloud.
