Sevate Software Services – Enabling Innovative Business Transformations

The below excerpt showcases the journey of the establishment of a professional software consulting services company which is consistently striving to transform the overall scenario of the business world. 

Kindly brief us about the company – inception and the overall journey to date. 

Sevate Software Services provides Innovative Business Transformations. The company was established in 2007 to offer professional software consulting services in the ERP/CRM and custom product development segments. Started as a proprietorship in 2007, Sevate incorporated as a private limited company in the year 2011. Since 2011, Sevate works with customers in the US, Canada, EU, Middle-East, Africa & Asian geographies and provides world-class software consulting services.

With a strong understanding of the business and work cultures across different markets, a well appreciated SOP helps Sevate consultants deliver the best-in-class quality as per industry standards. 

Please tell us something about your Founder/CEO and his/her contribution towards the company and the industry. 

Sevate Software Services was founded by Bhanu. S. Vanukuru. Bhanu is a global IT consultant with 25+ years of international consulting experience. Bhanu has built and lead teams of software consultants in the US, UK, Oman and India for several Fortune companies including Royal-Dutch Shell, Manugistics, Allstate, Citibank, HP, Sprint & Polaris, India. Since its establishment Bhanu has aligned Sevate Software Services as a global player in the Enterprise ERP & CRM services segments.

Through his deep comprehension of the IT services processes, Bhanu designed several process-improvements, and drives Sevate Software Services to offer improved & innovative business-to-IT transformations.

With a strong mission to enhance quality of ‘IT service delivery’ –‘through innovation’, Sevate Software Services operates on globally recognized standards & is ingrained with compliance, in every IT service process.

Sevate is nurtured with strong commitment towards its people, processes, culture & values. 

What is your viewpoint regarding the present scenario of the CRM solutions providers in India? 

Unlike earlier when CRM used to be implemented only by large businesses, in the present global market scenario, even SME are implementing CRM for their businesses. With the latest technologies like AI, SaaS etc incorporated into CRM packages, solution providers can offer much enhanced and better outcomes by leveraging these technologies from the CRM customers.

What kind of quality values do you incorporate while offering your services to your esteemed clients? 

INFORMATION SECURITY STANDARDS

At every process, Sevate adheres to the ISMS/ISO 27001 – Information Security Compliance framework (PLAN-DO-CHECK-ACT processes), along with following the standard ITIL guidelines for Data management. For a customer, we can enable 3’rd party data security audits, at regular intervals.

CERTIFIED SKILLS

We hire and retain only certified consultants unless; a potential associate can justify experience in lieu of an internationally accepted certification. We have business relationships with leading recruiters across India, apart from having a huge database of potential consultants.

STANDARDS COMPLIANCE

Sevate accommodates global technology standards including ISO, IEEE & Six-Sigma, along with infrastructure standards like HL-7/HIPAA, SOX, as required by the customer. At our costs, our customer processes will be strictly audited and guided by world renowned external agencies, to ensure standards compliance and maintenance.

Is there any specific area which you are trying to concentrate in the industry? Or, have you identified any gaps in the industry which you intend to fill in with your services.

Sevate Software Services is focused on providing top-quality, personalized ERP & CRM services to its Global clientele. We offer faster turnaround and delivery times. With highly qualified and experienced consultants, Sevate offers customized requests, enhancements and upgrades to ERP & CRM users. 

What is the USP of your business? Key features and highlights.

Our USP is Innovative Business Transformations; we provide innovation and improvements while implementing IT transformation for our customers business.

Kindly share us with your Vision and Mission of your organization.

Our Vision is “To be the preferred consultant for ERP & CRM users”

Our Mission is “Enable 100% ERP & CRM utilization for our customers” 

How do you portray the future of the CRM and how do you plan to embrace the change?

As with other Enterprise software tools, the features and requirements for CRM software is also expanding exponentially. With the inclusion of latest technologies like AI, Mobile, Social Media, SaaS etc, the demand to deliver greater customer insights has increased manifold. Indian CRM solution providers must sync in multi-dimensions with both business requests and the latest technologies to incorporate and implement them. They should ramp up, to be able to use the technology and deliver a much better, enhanced and actionable data for their CRM customers.