It is no surprise that technology is evolving and creating a solid impact on almost every industry. Likewise, health-tech is one of the most essential need of the hour. Growing diseases had made it utmost necessary for hospitals, labs, and diagnostics centres to merge technology with them for faster and better results.
The fact that the laboratory network function is fully automated, latest technologically advanced equipment and rates should be affordable without compromising the quality of all aspects of functioning. Providing people with this technologically advanced and affordable diagnostic tests stands Reliable Diagnostics Pvt. Ltd.
One of the biggest laboratory chains in Rajasthan extending to six neighbouring states and countries, including Nepal and Sri Lanka, Reliable Diagnostics Pvt. Ltd., and its network of 40 centres have gained the confidence of all its patients and clinicians with top quality diagnostics at doorstep service.
Mr Dishebh Gupta is the Business development executive and Head of Operations of the Reliable diagnostic centre Pvt. Ltd., and its chain of diagnostic centres over many states of India and abroad.
From the Diary of Dishebh Gupta
Dishebh joined the organization eight years back, and under his leadership, the centre expanded its network to six neighbouring states and neighbouring countries.
His innovative and transformational strategic planning results in making affordable low-cost diagnostics accessible to resource-poor areas. He endeavours to help patients with bringing timely diagnostic services with rapid turnaround time and timely treatment initiation.
Inspiration for the Journey
Inspired firstly by the ethics of dedicated hard work and honesty by his grandparents, who were passionate, innovative educationists, it was further strengthened by doctor parents pursuing healthcare with a continuation of the passion for excellence.
The field of diagnostics was vital as it was an opportunity to fulfil the unmet needs of tier II and tier III cities for timely investigations, which are an essential part of medical treatment. Dishebh continued the journey started by his father, a passionate, ardent pathologist who developed this vision of providing the best quality diagnostics in these areas.
Aspects of Reliable Diagnostic
The team of Pathologists, Microbiologists, Biochemistry specialists all together collaborates and communicates actively with the patient and clinician to get an optimal evidence-based diagnosis for patient management. The company also believes in recruitment, training, and constant upgradation of skills of all its staff to achieve a high level of competence and responsibility-sharing.
The essential concept is also based on biological sample stability and transport for testing and bringing doorstep services improves testing accuracy and reliability of results. Being a pathologist designed to service all aspects of sample collection till reporting has been carefully planned for optimum result.
A Palette of Services
The company offers a range of services at its main Reliable Diagnostic Pvt. Ltd., centre at Malviya Nagar Jaipur, including –
Following Sub Sections are working in RDC:
- Clinical Biochemistry (Electrophoresis)
- Clinical Pathology
- Haematology (Routine and advanced)
- Microbiology (Including Molecular Pathology and Serology)
- Histopathology
- Cytopathology
- Immunology and Autoimmunity lab
Impediments on the Way
There was highly trained manpower needed to manage the equipment and timely maintenance along with quality checks. Back support chain was also a requirement in tier II and III cities along with ease of payment, which was planned to be monthly for the healthcare centres.
This was done with hard business negotiation skills of Mr Dishebh and with keeping the vision and ethos of bringing uncompromised quality testing within reach of the underserved population with affordable rates.
COVID challenge
Initially, all the staff was apprehensive of the unknown COVID challenge. After meetings with the staff, the company decided to take the plunge. In June 2020, applied for COVID 19 testing, which was accredited by the international standards based NABL and subsequently achieved the prestigious ICMR recognition.
The biggest challenge was home sample collection of COVID patients, and an innovative new line of Reliable Home sample collection was developed, maintaining all patient safety and staff safety measures. This ensures minimum movement and maximum safety at need of the hour. The facility had the unique distinction of being available 24*7 and a rapid turnaround time
Message for the Youth
“When we start a new venture, it looks easy, and I agree, but doing it using best quality practices, monitoring, and ethics is needed and what the patient deserves. I believe young entrepreneurs should be encouraged to grow and flourish, thereby also creating job opportunities and livelihood for many families,” says Dishebh.
Current Insights
The COVID pandemic resulted in the entry of multiple big chains in the field of diagnostics and latest equipment and testing facilities, including in hitherto underserved tier II and tier III cities. Now they have expanded, leading to healthy competition and enhanced quality testing availability leading to a healthy nation.
Future Goals
The future of diagnostics is indicative of trends of personalized lab facilities being phased out and, corporate chains are the future. In addition, advanced personalized medicine, including genomics testing facilities, are the need of the future.
With average lifespan increasing, geriatric needs will primarily include healthcare and thus need the latest testing facilities with rapid TAT and best technology backed accuracy and reliability.
Role of Technology in the Diagnostics Sector
- Automation in diagnostics with a full-fledged quality management system avoids human errors, improves turnaround time, gives accurate result, and is thus helpful in better diagnosis.
- Internal and external quality controls are used to ensure the quality of the test results.
