At a time where companies are scaling back on technology spends amid the ongoing coronavirus pandemic, PNB Housing is eyeing technology investments to boost its business. To improve its efficiency and service to customers, the housing finance company has been investing in a slew of technology projects.
Nitant Desai, chief centralized operations and technology officer at PNB Housing, said, “I think a slowdown gives a CTO the chance to re-evaluate the strategy and make changes because the demands from the business are less. That has not happened with us because we are still in a growth phase and are hungry for technology.”
To make sure that the process of disbursing loans and managing portfolios becomes easy and risk-controlled, the company is creating new software solutions for its wholesale loan business. Desai said, “For our wholesale division we have created an in-house model with a few parameters – like a factsheet – but it can be run from a mobile phone. It brings in data to ensure that all the criteria for disbursing loans are met.”
Desai added, “It will be as real-time as the data can make it. In such cases, if you wait 30 days to monitor data there can be more deterioration.”
The beta-testing of the project is going on currently. To win more business, the company is also developing a lead generation and management engine
