This is a story of a fighter and winner in the truest sense. Pia Singh, as the Founder and CEO of MindSmith Health Services Pvt Ltd, a super speciality psychiatry platform, is proud to share her innovative approach to mental health care. She says, “Our platform results from my experience with domestic abuse and postpartum depression. It is my passion to help others struggling with mental health issues.”
As a survivor of domestic abuse, Pia has seen firsthand the devastating effects of trauma on an individual’s mental health. After giving birth to her first child, she also experienced postpartum depression, further underscoring the need for better mental health care.
These experiences led Pia to delve deeper into the mental health field and explore the latest research in genetics and mental illness. She became determined to use this knowledge to create a platform to help others struggling with similar challenges.
MindSmith’s platform is designed to provide personalized treatment plans that target the underlying genetic causes of mental illness. Pia and her team can use genetic testing to identify gene mutations contributing to a patient’s mental health issues. It allows them to provide more effective and personalized treatment options, such as targeted medication therapies and behavioural interventions.
Through her platform, Pia is breaking down barriers to care and making mental health treatment more accessible, affordable, and effective for all. “I believe everyone deserves access to high-quality mental health care, regardless of their background or circumstances,” she says.
Pia is committed to using her experience to help others struggling with mental health issues. She says, “Our platform is part of a larger movement. To transform how mental health care is delivered. I invite you to join us to improve mental health care for all.”
Her exclusive interview with Insights Success, where Pia spoke at length, is given ahead.
Please tell us about the saga of your reputable business since its inception.
Our super speciality psychiatry platform was founded to revolutionize mental health care. By targeting the underlying genetic causes of mental illness. The idea grew out of a deep understanding of the devastating impact that mental health issues can have on individuals and families.
Along with a team of experienced mental health professionals, I began exploring the latest research in genetics and mental health. We quickly realized the potential for using this knowledge to develop more effective treatment options.
Over the year, building a team of experts in genetics, psychiatry, psychology, and neuroscience, we have grown into a full-fledged centre. Through partnerships with leading researchers and healthcare providers, we developed a cutting-edge platform. We use genetic testing to identify specific gene mutations that may contribute to a patient’s mental health issues.
With this information, our platform will provide personalized treatment plans that target the underlying genetic causes of mental illness. This approach can bring promising results in improving patient outcomes. And reducing the need for trial-and-error treatment approaches.
We want The MindSmith to be recognized as a leader in mental health care. With a reputation for excellence in research, clinical care, and patient advocacy. We remain committed to using the latest advances in genetics and mental health to help individuals worldwide live happier, healthier lives.
What were the initial challenges you had to surmount to ensure your business’s success rate reached greater heights?
As a business owner, I know firsthand the challenges that come with ensuring the success of a company. Starting a business is never easy. Getting through the initial hurdles requires hard work, dedication, and much perseverance.
One of my biggest challenges was getting my business off the ground. It took a lot of time and effort to develop a business plan, secure funding, and establish a customer base. I had to network extensively and seek new opportunities to attract clients and establish partnerships.
Another challenge was ensuring my team was on the same page and working towards the same goals. As a leader, I was responsible for motivating my employees, building a strong company culture, and providing the necessary resources for them to succeed. It required a lot of communication and collaboration. It wasn’t always easy.
Finally, my biggest challenge was staying competitive in an ever-changing market. With new technologies and business models emerging, it was essential to stay up-to-date on the latest trends and make necessary adjustments to keep my business relevant.
Despite these challenges, I persevered and worked hard to ensure the success of my business. Today, my company is thriving. I’m proud of everything that we’ve accomplished. I know there will always be challenges ahead. But I’m confident we can continue to reach greater heights with hard work and dedication.
What professional values and qualities do you think your clients value most in you and your company?
As a professional in my field, I take pride in delivering exceptional service to my clients. Over the years, I’ve worked hard to develop a set of professional values and qualities that have become synonymous with my company and me.
One of the most important values that I hold dear is integrity. My clients know they can trust me to be honest and transparent in our dealings. It is essential for building a strong and lasting relationship with clients.
Another value that my clients appreciate is my commitment to excellence. I strive to deliver the highest quality work, no matter how big or small the project. This commitment to excellence also extends to my team. My clients appreciate our attention to detail and dedication to every project.
In addition to these values, my clients also value my responsiveness and professionalism. I make it a point to be available and accessible to my clients at all times. I’m committed to providing prompt and courteous service. Whether answering questions or addressing concerns, I’m always there for my clients.
My clients also value my ability to listen and understand their needs. I take the time to get to know my clients and their businesses. I work collaboratively with them to find solutions that meet their unique needs and goals. This personalized approach is something that my clients appreciate and value.
Overall, these professional values and qualities have helped build a strong and loyal client base. By delivering exceptional service, staying true to my values, and building strong relationships, I can continue serving my clients well and helping them achieve their goals.
What USPs highlight MindSmith’s uniqueness in the industry?
As the founder of a mental health brand, I’m proud of the unique selling points (USPs) that set us apart from the rest of the industry. We’ve worked hard to develop a brand that is both innovative and compassionate. Our USPs reflect this commitment to excellence.
One of our key USPs is our focus on evidence-based treatment. Mental health treatment should be based on the latest scientific research. We’re committed to staying up-to-date on the latest developments in the field. It allows us to offer our clients the most effective and evidence-based treatments, helping them achieve the best possible outcomes.
Another USP that sets us apart is our commitment to individualized care. We recognize that every client is unique. We work closely with them to develop personalized treatment plans that meet their needs and goals. Whether individual therapy, group therapy, or medication management, we take a holistic approach to mental health care. We ensure our clients receive the care and support they need to achieve optimal mental wellness.
In addition to these USPs, we’re also proud of our commitment to technology. We recognize that the world is changing. Many people are seeking mental health treatment online. That’s why we’ve developed a range of online services. They include teletherapy and virtual psychiatry. These allow our clients to receive high-quality mental health care from the comfort of their own homes.
Our commitment to inclusivity and diversity is another USP that distinguishes us. We recognize that mental health affects people of all backgrounds and identities. We’re committed to providing compassionate care to everyone who needs it. We strive to create a safe and welcoming environment for all our clients, regardless of their race, ethnicity, gender identity, sexual orientation, or other factors.
Overall, these USPs highlight the uniqueness of our mental health brand. By focusing on evidence-based treatment, individualized care, technology, and inclusivity, we provide a level of care that sets us apart from the rest of the industry.
As an experienced professional, what would you like to advise the budding aspirants willing to enter the business world?
As someone who has spent many years helping businesses start and scale up and build one of my own, I’ve learned a lot about what it takes to succeed. If you’re a budding aspirant who is eager to enter the business world, here’s my advice:
First and foremost, being passionate about what you do is important. Running a business takes a lot of hard work and dedication. It’s much easier to put in the long hours and deal with the inevitable setbacks if you’re passionate about your work. Before diving in, take some time to think about what you’re passionate about. And how you can turn that passion into a successful business.
Another important piece of advice is to be willing to take risks. Starting a business always involves a degree of risk. But it’s important to remember that calculated risks can pay off significantly. Don’t be afraid to think outside the box and try new things. Sometimes the biggest breakthroughs come from taking a chance on an unconventional idea.
It’s also important to be persistent. Building a successful business takes time and effort. It’s easy to get discouraged when things don’t go as planned. But the most successful business owners are the ones who keep going, even in the face of adversity. So, don’t give up too quickly. Keep pushing forward, and eventually, your hard work will pay off.
Finally, it’s important to remember that success in the business world is often about building strong relationships. Strong relationships are the foundation of any successful business, whether it’s with customers, employees, or partners. So, make it a priority to build and maintain those relationships. And always treat people with respect and kindness.
Overall, entering the business world can be both exciting and challenging. But by following these pieces of advice – being passionate, taking risks, being persistent, and building strong relationships – you can set yourself up for success and achieve your business goals.
How do you envision your company’s operations with the emerging technologies and automated tools that are revolutionizing the business world by enabling innovations?
As someone always looking to stay ahead of the curve in the business world, I’m excited about emerging technologies and automated tools revolutionising how we work. These tools have the potential to greatly enhance our operations and enable us to innovate in ways that were never before possible.
One area where I see much innovation potential is in our use of data. With the rise of big data and artificial intelligence, we can now collect and analyze vast amounts of information in real-time. Using these tools, we can gain insights into our business operations that were never before possible. And use those insights to make more informed decisions.
Another area where I see the potential is in our use of automation. Automating certain tasks and processes can streamline our operations, reduce costs, and free up our employees to focus on more strategic work.
For example, we could use automated tools to handle routine customer service inquiries, freeing our staff to focus on more complex issues.
I’m also excited about the potential for emerging technologies like virtual and augmented reality. These tools can transform how we interact with our customers and clients. It will allow us to offer more immersive and engaging experiences. For example, we could use virtual reality to create virtual product demonstrations or customer service experiences. It will enhance our brand and build stronger relationships with our customers.
The emerging technologies and automated tools revolutionizing the business world offer tremendous potential for innovation and growth. By embracing these tools and using them to enhance our operations and customer experiences, we can stay ahead of the curve and succeed in the ever-evolving business landscape.
