Akshay Chhabra | Managing Director and CEO | One Point One Solutions
Gartner predicts that by 2020, 85% of structured exchanges that happen today between a brand and its consumers will move to unassisted digital medium, social media, micro blogging, connected devices, cloud computing and mix reality. These are the new arenas now. Business process outsourcing has practically outlived its utility. The world today thinks, decides and reacts differently. Advent of technology and wild proliferation of the internet has transformed our lives irrevocably and there is no going back from here. Demography of the potential customer base is also changing rapidly. Every youth has a computing device in his pocket and these stark realities are shaping tangible businesses of today.
Prioritising on such advantage, having served customers across various industry segments from yesterday’s sunshine telecom to today’s apple of market’s eye – ‘e-commerce’, everything has been experienced by one organisation which is headquartered in Mumbai, One Point One Solutions Ltd. It is a company that helps other businesses build better solutions and enables them to achieve seamless growth. “We have served them all and have earned considerable experience in managing their processes effectively and efficiently,” claims the team of 1Point1.
The firm is involved with over 75 unique processes bringing valuable and enduring impacts. 1Point1 partners with different organisations to significantly enhance their operating procedures efficiently and drive cost, time and bottom-line benefits. Constant innovation and proper integration of technology with data also has been one of the agendas of the company. The strategically placed BPO centres in India by 1Point1, eliminates the probability of linguistic and cultural barriers and gives it a chance to successfully adapting the ever dynamic requirements of clients. It’s expert team of IT and research analysts works for a broad spectrum of industries. This is done for bringing business intelligence and technology expertise on a unified platform to catalyse enterprise transformation and improve customer experience. With an agile approach to project delivery, the company focuses on supplying value at the earliest opportunity while keeping in mind that the organisations get enriched by models that sustain their long term growth. “We work to improve the profitability of your organisation and provide you with direct returns on your investment,” says 1Point1 team.
Having five service centres located across Navi Mumbai, Gurgaon, Indore and Bangalore with more than 5000 employees, the team members also have proficiency in over 12 regional languages of India. This enables the company to provide greater flexibility and smooth services to the customers through its BPM solutions.
On-Point Solutions
The industries 1Point1 team caters to are listed below:
- Banking and Finance
- Insurance
- Telecom & Broadcasting
- Retail and E-commerce
- Consumer Durables & FMCG
- Travel and Holidays
The gamut of company’s service offerings has been constantly expanding and it has been materializing more than 2.5 million transaction each month. By partnering with the company, one can get access the following set of services:
- Contact Centre Services
- Back Office Services
- Business Solutions
- Financial and Accountancy Services
- Technology Solutions
The BPM services provided by 1Point1 enables various business organizations to leverage new technologies such as social media, mobility, automation and the Internet of Things (IoT).
Making a Point
Akshay Chhabra is Managing Director and CEO of One Point One Solutions Ltd. He is responsible for driving the organisation’s strategic and corporate initiatives. He has played a pivotal role in charting a new course for One Point One Solutions.
Akshay has been spearheading the organization’s metamorphosis from a traditional BPO to a world class BPM. Having people-centric approach while operating in a multi-cultural and multi-geographic environment, Akshay believes in investing in people development and creating a culture of high-performance that encourages meritocracy. He expects excellence in rewards and cross functional collaboration. Over the last 4 years he has led the company to becoming a public listed entity and also been able to diversify the portfolio to de-risk from any business horizon. His constant work on the technology innovations and customer-driven engagement with technology has led to build credible experience by using Business Process Management in the upcoming E-commerce sector. Akshay is an Engineering graduate in Electronics.
Pointing Forward
“BPM is going to become consultative first and execution second industry and we are ready to lead that change.” tells Akshay. In this age of technology, it is paramount to have reliable, scalable, secure and user friendly technology platforms and tools. The company has made significant investments in that area while creating its own set of omni channel products helping the modern workforce today.
The firm hopes to have a steady growth while adding more customers and increasing the employee base with having a physical presence in the market. The team wishes to create a people centric, value driven, open-transparent and progressive organisation that can be exemplary in all aspects.
“We’re a knowledge company, now and we wish to continue to become better by every passing day!” exclaims Akshay.
That’s the Point
Akshay’s advice to young aspiring technopreneurs is, “Care for your employees, care for your customers! Be honest to every commitment that you make and don’t be afraid of temporary setbacks. The journey will be rewarding for those who keep moving forward. Never lose the sight of the core philosophy.”
