In the collective consciousness of humanity, progress is achieved by blending traditional ethos with a modern outlook to forward the legacy of living. The grandeur of life amalgamates mundane moments into extraordinary events by celebrating twinkling times in the exploration of self and the world that self is immersed in.
The beauty of a lifetime is reflected in the places we create and visit, filling vibrancy in their empty spaces and bringing them alive in our relationships of togetherness, joy, delight, and ecstasy, and orchestrating a symphony of memories attuned to experiences to be cherished forever––generation after generations.
Such is the way Kr Roop Partap Choudhary’s journey in the hospitality industry began. Since then, it has been a confluence of tradition and innovation. Representing the second generation of a renowned hotelier family, Kr Choudhary, the leading young Indian hotelier,
- Internationally acclaimed art collector,
- Executive Directorof Jewels Classic Hotels Private Limited, Incredible Indian Palace Hotel, and Noormahal Palace in Karnal, Northern India, and
- Founderof Colonel Saab–London’s premium Indian Restaurant,
says that he has been fortunate to learn from a legacy that embodies hospitality excellence. Before taking the helm at Noormahal Palace, he gained invaluable experience working with esteemed hospitality brands in India.
The Fusion of Rich Heritage and Modern Aspirations
“These experiences ignited my passion for elevating Indian luxury hospitality on the global stage. Noormahal Palace, an epitome of regal grandeur, has been a canvas through which I’ve strived to create a harmonious blend of heritage and modern luxury. By curating unforgettable experiences and maintaining an unwavering commitment to guest satisfaction, we’ve positioned Noormahal Palace as a preferred destination for leisure, MICE, and destination weddings,” says Kr Choudhary.
Over the years, Roop imbibed significant nuances of leadership, including admirable professional values and qualities praised by others. He believes his guests, colleagues, and employees resonate with his commitment to authenticity, innovation, and empathy. “Authenticity is the cornerstone of my approach – I strive to stay true to the rich heritage of hospitality while infusing it with modern interpretations,” he adds.
Innovation is vital in an ever-changing industry, and Roop encourages his team to explore new horizons, leveraging technology and creativity to enhance guest experiences. “Empathy is the foundation of genuine hospitality; understanding the needs and emotions of our guests is key to delivering exceptional service,” he states.
Roop instilled all these principles into his persona to ensure Noormahal Palace, an iconic Heritage Landmark with an untold story of a family legacy, has gracefully navigated through regal transitions. The owners are from the Sikh Misl (Clan) of Sukerchakia’s royal family lineage, tracing back to Maharaja Ranjit Singh Ji, the illustrious warrior and Maharaja of Great Punjab who ruled from 1780-1839. This lineage brings a rich tapestry of history and heritage to the palace. Restoring the grandeur of the legendary Maharaja, Noormahal Palace stands as a jewel in the crown of Delhi NCR. Its striking architecture, iconic location, and vibrant history add to its allure. Noormahal Palace is perfectly blended with authentic experiences, enveloping guests in the aura of modern royalty. The intricate décor, hand-painted walls, ceilings, spacious lawns, and beautiful sights create an enchanting ambience that captivates the senses. The Palace Hotel has more antiques than in a museum.
Among its unique offerings, Frontier Mail, the Train designed restaurant, allows guests to uncover the secret recipes of the pre-independence era. Inspired by the legendary Frontier Mail that operated between Mumbai and Peshawar, this restaurant exudes the charm of the bygone era. Elements from the actual Train have been incorporated into its design, creating a nostalgic and immersive dining experience.
The Divine Light of Indian Hospitality
In hospitality, Noormahal Palace stands out for its commitment to preserving architectural heritage while seamlessly integrating modern comforts. “Our USPs stem from offering a diverse range of meticulously designed venues that cater to a spectrum of events – from opulent weddings to corporate gatherings. The balance of traditional Indian hospitality and contemporary luxury is at the heart of our offerings,” says Kr Choudhary.
As one of the best hotels, Noormahal Palace shines by crafting personalised and immersive experiences that leave indelible memories. Roopand his expert team’s dedication to guest satisfaction, attention to detail, and the fusion of heritage and modernity sets them apart. “With every aspect meticulously designed to evoke a sense of royalty, we are positioned as a beacon of opulence, luxury, and heritage.”
Standing out in today’s global hospitality niche, at Noormahal Palace, their offerings extend beyond mere accommodation. “Our offerings are a harmonious symphony of elegance, opulence, and personalised experiences, setting us apart in today’s competitive global hospitality landscape.”
One of their distinctive offerings is the range of exquisitely designed venues that cater to a spectrum of events, allowing Roop and his team to curate unforgettable experiences that cater to diverse preferences and occasions.
The Alluring Heritage
The seamless blend of heritage and modernity is a hallmark of Noormahal Palace. “While preserving the palace’s architectural splendour, we’ve integrated state-of-the-art amenities that cater to the needs and desires of modern travellers. Our luxurious rooms and royal suites are havens of comfort, featuring intricate décor, hand-painted artistry, and panoramic views that transport guests to an era of grandeur,” shares Kr Choudhary.
Frontier Mail, the Train designed restaurant, is a captivating embodiment of their commitment to creating unique dining experiences. Guests can relive the elegance of the pre-independence era through its design and indulge in secret recipes passed down through generations. This blend of history, culinary finesse, and nostalgia makes for an exceptional gastronomic journey.
The allure of Noormahal Palace extends beyond its physical beauty to the realm of wellness and leisure. He adds, “Our well-manicured lawns, rejuvenating spa treatments, and indoor games offer guests the opportunity to unwind and rejuvenate.” For sports enthusiasts, the range of sporting activities allows them to engage in leisure and recreation, ensuring a holistic stay experience.
Every guest is treated as modern royalty, with services tailored to their preferences. The team’s attention to detail, genuine warmth, and impeccable hospitality ensure that every stay becomes a cherished memory. “Furthermore, our expertise in hosting weddings and events in majestic settings sets us apart, offering an unmatched fusion of heritage and modernity,” claims Kr Choudhary.
In a rapidly evolving global hospitality landscape, Noormahal Palace stands out by offering an experience that marries tradition with modernity, creating a timeless yet contemporary haven for travellers. He mentions, “Our dedication to creating moments of luxury, comfort, and genuine connection defines us as a beacon of exceptional hospitality in today’s world.”
Tech-Infused Modernity
As an experienced leader, Roop shares his opinion on how adopting modern technologies like AI and ML impacts the industry and how Noormahal Palace adapts to the change.
The integration of AI and ML has revolutionised the hospitality industry. These technologies enhance guest experiences by enabling personalised interactions, streamlining operations, and predicting guest preferences.
Noormahal Palace has embraced this transformation by incorporating AI-powered guest engagement platforms, “Enabling us to cater to individual needs effectively. We’ve also leveraged ML algorithms to analyze guest feedback and preferences, allowing us to refine our services continuously,” says Kr Choudhary. Thus, the modernistic advancements of technology are further adding to the enchantment of guests.
Matching Next-Gen Desires
However, considering the current industry scenarios, there are challenges, by countering which Roop drives Noormahal Palace. He says, “In the dynamic landscape of the hospitality industry, we’ve witnessed a significant shift in trends and preferences, driven by the millennial and Gen Z demographics.” The emerging trends reflect a demand for authentic experiences, personalized services, and a seamless integration of leisure and lifestyle.
Millennials and Gen Z travellers seek more than just a place to stay; they’re looking for a holistic experience that caters to their tastes and aspirations. This includes a strong emphasis on experiential travel, where they can engage with local cultures, explore unique activities, and create meaningful memories. “At Noormahal Palace, we’ve embraced this trend by curating immersive experiences that allow our guests to connect with the region’s heritage, history, and lifestyle.”
Another trend they’ve observed is the concept of ‘bleisure.’ “We’ve tailored our offerings to accommodate this trend, providing a seamless blend of work and play. Our state-of-the-art amenities, serene surroundings, and leisure facilities ensure that guests can balance their professional commitments with relaxation.”
Captivating the Hearts of Modern Traveller
Gen Z, with their digital savvy and tech-driven preferences, seek instant gratification and connectivity. To cater to their needs, Roop and his team have leveraged modern technologies to enhance guests’ stay experience. “From seamless check-ins to high-speed internet connectivity and smart amenities, we’ve embraced the digital age to provide convenience and connectivity without compromising the regal experience.”
Moreover, sustainability and environmental consciousness are key considerations for the younger generation. Roop assures, “Our commitment to eco-friendly practices, conservation efforts, and responsible tourism aligns with their values, creating a meaningful connection between our guests and their surroundings.”
In a nutshell, their strategy revolves around understanding and adapting to the evolving preferences of millennials and Gen Z travellers. “By crafting experiences that resonate with their desire for authenticity, flexibility, technology, and sustainability, we’re ensuring that Noormahal Palace remains a preferred destination that speaks to the heart of the modern traveller.”
Showcasing the Depths of Indian Warmth
In his advice to budding entrepreneurs who aspire to venture into the hospitality space, Roop says, ‘Cultivate a deep passion for the industry. Hospitality is more than a business; it’s a way of life. Embrace innovation, be receptive to change, and focus on creating authentic experiences that resonate with guests. Always prioritize guest satisfaction, as they are the driving force behind your success. Most importantly, remember that hospitality thrives on human connections–treat your team and guests with respect and empathy.’
On envisioning scaling Noormahal Palace’s operations and offerings in the future, he divulges that in addition to their aspirations for Noormahal Palace, “I am thrilled to share that our journey of hospitality excellence extends beyond borders.”
The success of Colonel Saab in London, UK, has inspired them to explore more opportunities on the international stage. The remarkable response to Colonel Saab, a contemporary Indian restaurant that has gained recognition in the global food lover community, has ignited their passion to showcase the depths of Indian cuisine and hospitality worldwide.
Roop adds, “As we envision scaling Noormahal Palace’s operations and offerings, our expansion plans encompass both geographical reach and the essence of cultural exchange. We aspire to introduce more establishments that encapsulate the essence of Indian heritage, transcending boundaries and bringing the regal experience to discerning connoisseurs worldwide.”
Fostering a Constellation of Establishments
Their approach to scaling involves meticulous planning, preserving the core values that have defined Noormahal Palace while infusing each new venture with the spirit of innovation. “The fusion of tradition and modernity, a hallmark of our brand, will continue to resonate in every venture we undertake.”
Their vision is to create a constellation of establishments, each a testament to the rich legacy of Indian hospitality while embracing the nuances of the global landscape. “We aim to redefine luxury, not just as opulence, but as an authentic and immersive experience that captivates hearts and transcends borders.”
It is said that to find out a genuine gem or jewel, you must ask the jeweller about everything related to it. Thus, when asked to share qualities/traits a young hospitality leader must possess, Roopsmiled. ‘A young hospitality leader must embody a blend of creativity, adaptability, resilience, and empathy. Creativity allows leaders to think outside the box, creating unique experiences. Adaptability is essential in an industry that constantly evolves. Resilience helps navigate challenges gracefully, while empathy forms the foundation of genuine guest interactions. Effective communication, a passion for continuous learning, and the ability to inspire and lead a team are also pivotal qualities.’
Crowning Glories of Noormahal Palace
Noormahal Palace’s allure has attracted a prestigious clientele, including esteemed celebrities such as Hema Malini, Parineeti Chopra, and many more who have graced its premises with their presence, “Becoming part of the legacy we cherish. These luminaries have found solace in our regal retreat, validating our commitment to delivering an exceptional hospitality experience,” says Kr Choudhary.
Their dedication to excellence has garnered recognition from various quarters. Noormahal Palace has been honoured with awards such as
- The ‘Best Upcoming 5 Star Resort’ at the Indian Hospitality Awards in 2014, followed by
- The accolade of the ‘Best 5 Star Heritage Resort’ in 2017.
The crown jewel in Noormahal Palace’s achievements came with the title of
- The ‘Best Destination Wedding Hotel in North India’ in 2018.
In 2023, so far, Noormahal Palace has added a few more achievements to the portfolio, such as
- ‘Event Venue of the Year-Luxury’ in 2023 by ET- Travel,
- ‘Best destination Palace hotel 2023’ in North India by Lux Life Resorts and Retreats Award and
- ‘Best Luxury Wedding Hotel in Haryana, India’ at Luxury Lifestyle Awards, New York.
“It underscored our dedication to crafting fairy-tale weddings that etch unforgettable memories in the hearts of our guests,” concludes Kr Choudhary.
