Healthcare delivery system is a fast-growing, dynamic and volatile field, where one has to constantly upgrade the technical infrastructure and efficient operational techniques to be successful in the industry. Upgrading technology requires heavy investment, whose return on investment is not encouraging. As the patients are better informed, their expectations are high and hence the demand. The margins are very thin and sustainability is assured, only if the volume is obtained. Due to this, many of the small healthcare players are facing challenges in continuing business.
A healthcare provider of western approach with an Indian Touch, Kovai Medical Center and Hospital (KMCH), started as 200-bed Multi Specialty hospital and has now grown as tall as a 1000 bed hospital with six peripheral centers, facility over the last 27 years. The hospital Located in Coimbatore with six satellite centers established in the nearby districts. KMCH has 1300 beds and is in the process of constructing additional 750 beds in the main center campus to cater to the growing demand of this region.
The Hospital’s basic mantras “Patient First” and “Quality service to everyone” has made them easy to get NABH accreditation. KMCH follow and concentrate on ethical and evidence-based practices. Their technical expertise and latest infrastructure upgradation have enabled the team to perform many rare and difficult procedures and save many lives. The path KMCH traveled to reach its current heights was not easy, but KMCH was able to overcome all the challenges with the unmoving support of their committed team who has dedicated their life for the development of the hospital.
The Leading Light
Dr. Nalla G Palaniswami, Chairman hails from an agricultural family and is the first graduate in his village. After completing his post-graduation studies in India, he went overseas for specialization. The best practices in Medicine have evolved to a great extent over the period since his education in the 1960s. The clinical expertise which he gained during his stay in the United States of America and Indian healthcare environment prevailed then deeply kindled his desire to establish a similar system of quality and affordable care for the people of India.
The thought process for KMCH was initiated in the early 1980s and attained final structure in 1990. There were series of long hour and overnight talks and meetings with like-minded fellows and investors across the globe to materialize the concept. Dr. Palaniswami had sacrificed his luxurious life at the USA and moved to India for making his dream true.
“Our quality service, patient friendly approach, latest technology but at affordable cost, transparency in billing, ethical practices, and clean and Green environment are the major attributes to our success,” says Dr. Palaniswami. Above all these aspects, a dedicated and sacrificing team of doctors, paramedics, administrators, health workers steered by an able leadership had made this journey successful.
Exceptional Approaches to Healthcare
KMCH strongly believes in technological investments and are the healthcare leaders in this region. With such investments, they are the first in many complicated and advanced procedures in this region. In spite of advanced technologies, KMCH is at par with the market in terms of charges to the patients. Their awareness programs for the public are very useful for various preventive measures. Various research programs by the KMCH team are very educative and useful for the society. With one main center of 1000 beds at Coimbatore, they have six peripheral centers in around the region so that they can serve everywhere. KMCH is currently in the process of entering into medical educative program thereby they will be a major medical player in southern India.
KMCH provides their clients unique services and solutions. First and foremost is the availability of all specialties under one roof. Second most important is the very clean and Green environment. The friendly and patient centric approach makes the patients feel comfortable at home. The transparency and ethical approach makes to realize that KMCH are in the right place for treatment. KMCH’s investment in technology and clinical expertize makes the patients blindly approach them for their treatment. Economically disadvantageous patients can also receive treatments through a charitable trust. Various other facilities like bank, ATMs, a variety of food courts, Spa, Preventive health checks, shopping plazas makes the patients feel at home. With various CSR activities, the patients and society are benefitted.
Awards and Recognitions
KMCH has received many awards and accolades for their outstanding services. It has been awarded “Best Private Hospital – 2016” by The Government of Tamil Nadu and The Federation of Indian Chambers of Commerce & Industry in the month of February 2016. Moreover, it has been awarded “Green Hospital – 2016” by Association of Healthcare Providers (India) (AHPI) in the month of February 2016 and the Healthcare Excellence in Nursing for the year 2014-15 by the Association of Healthcare Providers (India) (AHPI) in February 2015. Kovai Medical Center and Hospital has also won India Healthcare Awards 2014 jointly instituted by CNBC TV18 & ICICI Lombard in the category Best Multi-Specialty hospital – Non metro.
In Feb 2017, the hospital has been recognized as “quality beyond accreditation” by AHPI for its quality and awarded as the “Best Asian Healthcare Brand – 2017” by Economic Times. In Feb 2018, the hospital has been awarded as the “Best patient friendly hospital” by AHPI.
Future
KMCH has state of the art infrastructure, latest technological equipment and best of the talent pool that can do anything the world can do, successfully. They have already established themselves and earned reputation and confidence among the population. KMCH aims to achieve much more and make their hospital the ultimate healthcare destination.
Source :-The 10 Best Super Specialty Hospitals
Kovai Medical Center and Hospital: A Healthcare Provider of Western Approach with an Indian Touch
