The way the world is being more competitive, business’s needs and requirements also vary rapidly. Today one of the most important goals for any business is to meet both its client’s and customers’ demands.
As a result, to match this ever-changing requirement, there is an escalating demand for solution providers that can transform your business with intelligent IT solutions; it can help your business achieve its goals faster and accelerate your business with intelligent CRM, ERP, and Cloud Solutions.
InfusAi comprehends your business’s requirements and provides the best results. The company works along with next-gen enterprise solutions on four key digital transformation pillars.
InfusAi is involved in software publishing, consultancy, and supply. It is a lead digital consulting services and software application service provider. The company builds, designs, implements, and supports AI-led intelligent Software applications and enterprise-level CRM and ERP solutions.
In an exclusive interview with Insights Success, Ashish Gupta, Global CEO, sheds light on the company’s journey, the current industry scenario, and his vision for the future.
Tell us about InfusAi Solution Pvt Ltd, its vision, and the key aspects of its stronghold in the Salesforce service provider Space.
InfusAi is an end-to-end digital consulting and IT solution provider. It is founded by software application experts who have more than 16+ years of experience in this space and have been key pillars in creating successful businesses in the past. We are headquartered in Singapore with a strong Indian market presence and global presence covering APAC – Singapore, Thailand, Australia, and Europe.
Our mission is to provide exceptional user experience through transformative business solutions. InfusAi is a leading Salesforce implementation partner and has helped numerous businesses with salesforce implementations worldwide.
We have worked with more than 100+ clients on different solutions to help them create new revenue streams worth 100 million+ and save 50 years+ worth of manual work with digital transformation.
Our experience across industries, departments, and marketplaces enable us to help a business implement Salesforce in a manner that suits/benefits their business the most.
Please tell us about the journey of InfusAi in the industry.
Every step of the way, you’ll be learning something new. We wouldn’t be where we are now without the support and lessons learned from our staff, customers, and vendors; therefore, we believe in always taking on new challenges and learnings.
There are no shortcuts to success; therefore, getting your hands filthy in whatever labour you’re given is crucial since everything you do will teach you something! The journey into the realm of entrepreneurship can be scary yet taking on jobs outside of our comfort zone has always served as a steppingstone to our success.
Taking on new difficulties has always instilled a renewed sense of desire to learn and improve.
What efforts did you take during the pandemic to sustain operations and ensure the safety of your team at the same time?
Our expertise in transforming processes digitally helped us adapt to this situation swiftly.
Our clients needed our support in implementing processes that enabled their workforce to work remotely without causing any impact on the effectiveness or efficiency of their work.
This, added with the urgency required, was an enormous challenge to tackle – especially with our workforce unable to come to our offices. Our leaders were able to manage teams from the safety of their homes.
Different teams and departments effortlessly worked together to achieve business objectives and helped our clients with their demands.
With the widespread of COVID- 19, we took efforts to optimize internal processes in a short period further to counter any shortfall of working hours due to medical leaves.
We firmly believed that the pandemic posed a threat to people’s physical health and their emotional well-being.
We tried to ensure InfusAi becomes their greatest support and work becomes a stress-free environment. We introduced the various virtual events to help employees with their mental wellness, which was very important during COVID.
What is your opinion on the use of technologies like AI and ML?
I feel extremely positive about using AI to relieve humans from these repetitive and time-consuming tasks.
There are various schools of thought around using technologies like AI and ML. I feel that the AI revolution has already begun, and every day, our dependence on AI is increasing.
Humans are forced to complete and make decisions thousands of times every day. There is no doubt some tasks are repetitive and time-consuming.
AI and ML are helping businesses achieve goals with minimized human effort. AI is no more restricted to a specific industry; it makes lives and business less stressful and more effective.
I feel that the future belongs to AI and ML, and early adopters’ businesses have already seen undeniable results.
As an established industry leader, what would be your advice to the budding entrepreneurs and enthusiasts aspiring to venture into the salesforce service providers’ Space?
This is a red-hot market, one which is growing to no end. The opportunities are immense.
Businesses require digital transformation to thrive in today’s digital world. Salesforce has helped businesses with this transformation by providing solutions that best fit the needs of these businesses.
Understanding the needs of businesses across verticals combined with thorough knowledge of Salesforce products will take you a long way in this space.
How do you envision further strengthening your company’s stronghold in 2022 and beyond?
In the past couple of years, we’ve helped over 100+ companies globally, reshape their operations, finance, sales, marketing, HR, customer services, and other functions across industries.
We’ve created over 100+ Million worth of new revenue streams across industries with digital transformations optimized over 15000+ hours of manual work with the latest technologies, AI frameworks and robust automation.
50 Mn dollars of expenses saved across business verticals and processes in marketing, manufacturing, IT, finance, and more. 1MN+ processes automated and reduced over 50+ years of delivery timelines.
Moreover, we are now the premium partners of the leading digital transformation platforms to enable businesses of all sizes across all verticals. Did we mention it? We’ve expanded to 2 more continents apart from APAC with brand new offices in Australia & Europe.
Our team size now has grown from over 12 members to a talent pool of 350+. Today InfusAi, Caters to a wider network of businesses across all verticals. We currently support over 100+ Clients with our expertise in over 10+ industries.
This is just a small step towards our vision. We believe technology is the biggest gift humans have given to themselves. We want to take this gift across the globe, solve problems, help businesses and people come together as one for a brighter future and productive living.
