With skyrocketing demands and inflation at its peak, the new-age organizations are deeply focusing on customer-centricity leading to ample scope, foray, and growth opportunities across the outsourcing industry. This is where HRH Next Services Pvt. Ltd. steps in with a 360o approach backed by an omni-channel platform that is transforming the traditional services and rolling out unmatched experience for its customers. Starting its journey as Hyderabad Radio House six decades ago, the firm has eventually evolved from a consumer durables giant across South India to a successful Contact Center Solution provider, today.
The firm is acting as a catalyst for offering exquisite services that quench the business needs, thereby leading to efficient customer interactions PAN India. It takes immense pleasure in solely focusing on the customer’s life cycle, be it identifying prospective customers and nurturing existing ones or upselling and cross selling the products. The foundation of HRH Next Services is based on the significance of “Winning happy employees everyday – People Power.” Since inception, it is designing competitive solutions that perfectly fit the business requirements alongside taking the complete ownership of providing delightful experience to the end user. Transforming the Brand experience for the customers is its speciality.
Meet the Dynamic Duo
A sports and fitness enthusiast, Ankit Shah is the Co-founder and CEO of HRH Next. He has completed his MBA in Marketing from Maharishi Institute Of Management. His diversified experience of pioneering call center solutions for big brands like Swiggy, Vodafone, Idea, etc. has empowered the firm to be the most proficient and professional outsourced call centre. Ankit has been the driving force behind HRH Next’s new suite of Customer Contact Solutions which ensures that all customer touch points are integrated onto one single platform thus providing customers with exceptional service delivery. Apart from all this, The Indian School of Business (ISB) has recognized his entrepreneurial achievement in a case study titled ‘Entrepreneurship Excellence’.
A fitness freak, passionate about exploring exotic places, Parikshit Shah is the other Co-founder of the firm. He is a seasoned business transformation leader with over two decades of experience in stirring high-end profiles at various renowned organizations. He has been successfully facilitating HRH Next’s business goals with utmost prominence. He stands tall as the financial strategist for the firm and is deeply involved to further its prospects. After bootstrapping his three startups to successfully running businesses, Parikshit is now an angel investor mentoring early stage startups and investing in them. Additionally, he is invited as a key speaker as well as judge at various startup events.
Speaking about their motivation tool the duo asserts, “We firmly believe that we are made by India and for India.” This spirit and combined experience of the duo has helped HRH Next to create a prominent niche in its sector.
What’s so distinctive?
HRH Next Services is well-equipped with excellent innovative HR practices with Lowest Attrition Levels and an experienced team of professionals who have profound knowledge across various verticals like Telecom, Banking, Insurance, Retail, Media, Civic Governance, Automobiles, Healthcare, and Education. Its modernized menu of business practices and state-of-the-art technology platforms ensure transformational insights into contact center operations and deliver more personalized experiences to its clientele.
The other key elements which help the firm to gain an extra edge over its competitors include:
- Multi-lingual Support (15 Indian Languages)
- Lowest total cost of ownership
- Hi-tech Data Analytics
Since its initial days, the firm is focusing on embracing innovation and leveraging technology to the core, thereby acknowledging the current market scenario to reach the epitome of success. Its consistent adoption of new-age automated facilities helps it in expanding concentrically and offering efficiency in its operations.
Services Onboard
“We Help Deliver a Superior Customer Experience,” assert the founders.
Over the years, the firm has been successful in delivering:
- Inbound and Outbound Services
- Superior Technology Platform
- Quality at every step
- Business Analytics with Real Time Management
- Social media & Ticketing solutions
Apart from these comprehensive enterprises services, the firm also offers bespoke services for startups – Startup kit.
The Future Roadmap
The firm is on a mission to raise its employee headcount to 2000 in the near future. It is making concrete efforts to boost startups with intellectual focus and commitment with an aim to be a trustworthy leader in its domain delivering apt customer experience and ratification. Talking about a promising future for HRH Next Services, the co-founders state that “We would like to focus on products/systems and we as outsourcing partners enable customer interaction & satisfaction as our prime motive.”
