What is Success? Why are some organizations successful and not others?
Though success is a broad term involving many important factors like quality, services, consistency and timeliness, there are numerous underlying influencers.
The many influencing factors are infrastructure, facility management, security services, networking and support, administration, etc. These factors enable the company’s smooth functioning, create a pleasant environment, and showcase the company through positive work culture.
When the basic foundation of the environment, culture, safety, and hygiene maintenance are correctly organized, the company functions with better productivity paving the way for the core organizational growth. An industrial facility management services company fast emerging as a shining star in this regard is Golden Hospitality Services Pvt Ltd.
This dynamic organization was established in 2011 by its visionary managing director, Priyanka Saurabh Chande when she identified the need for focused facility services for most industries. She observed with her keen gaze that many core management professionals were occupied with managing the facility functions.
So, to relieve them by supporting them through the dedicated facility services, Priyanka took the ambitious decision of beginning the business of empowering various companies through her outsourced services. This led to the beginning of a unique enterprising idea – Golden Hospitality Services.
An Ethical Leadership Acumen
After graduating in commerce from Sydenham College of Commerce and Economics, Mumbai, Priyanka completed her MBA in Finance from MCTs Rajiv Gandhi Institute of Technology. She honed her business acumen right from the initial period itself. A firm believer in business ethics and a strong desire to offer quality and timely services to support various business organizations, Priyanka decided to enter the field of facility management services which she carefully identified while including them.
The company was formed with a clear objective of serving the industries so that the client organizations could establish and organize themselves for their own business objectives. This idea was conveyed and communicated to the team members categorically.
The Golden Rule of Hospitality Management
In the last 12 years post its inception, Golden Hospitality has emerged as one of the leading solution providers of personalized, quality-driven, time-efficient housekeeping and allied services. Their cutting edge has been the vast bouquet of services offered, including soft services (housekeeping, pantry, office support and patient care), technical services (electrical, carpentry, plumbing and HVAC), pest control, repair and maintenance, and caretaker services.
Priyanka says, “Our focus has always been on seamless, prompt, reliable, on-demand services through a team of well-trained, dedicated and committed professionals. With ‘Customer First’ as our motto, we follow standard pricing for all our services with no hidden costs and adhere to a hundred per cent compliance. We ensure that each client is handled with utmost attention, efficiency and adherence to timelines.”
Golden Hospitality’s growth has come from an impressive rollercoaster work variety coming from clients that include leading corporate organizations, manufacturing units, healthcare, retail brands, and elite residential individuals.
Value-Driven Culture
Golden Hospitality Services is based on sound values and principles. Priyanka believes, “Any business based on a high purpose of adding value to the customers will survive and thrive.”
She identified how uniform systems contribute to organizational functioning and implemented them in her company. Priyanka adds, “A system driven organization works to the optimum capacity encouraging a homogeneous culture of respect and cooperation.”
Golden Hospitality’s Vision, Mission and quality policy are,
Vision: To deliver the best tailored and seamless service to Golden Hospitality’s clients with utmost responsibility, sincerity and professional honesty and assist its clients in enhancing productivity with our prompt and reliable services.
Mission: To be a global entity providing specialized, customized and impeccable hospitality solutions and services to Golden Hospitality’s esteemed customers with professional acumen.
Quality Policy: Quality is what Golden Hospitality seeks. Care is what it provides, tailored to meet all customer needs with a warm smile.
Nurturing Strengths Within
Since its inception in June 2005, Golden Hospitality Services Pvt Ltd. (GHSPL) has grown steadily. The company has a strong network of branch offices across the country with an employee strength of more than five thousand employees serving hundreds of clients round-the-clock.
Their staff is trained, disciplined, and well mannered. They are well-versed with the latest support equipment and housekeeping consumables of the best brands and quality.
Modern state-of-the-art equipment includes floor scrubber, scrubber dryer, dry and wet vacuum cleaners, sweeping machines, mops, floor polishers etc. are used for best results.
GHSPL is an ISO 9001:2015, 14001:2015, OHSAS 18001:2007 certified company.
Priyanka expresses, “We provide good quality housekeeping and allied services that meet the highest standards in the industry.”
GHSPL specializes in providing personalised and efficient services to meet each client’s specific requirements.
Grand Host’s Warm Welcome
GHSPL is formed as a hardcore facility management services provider to various companies and industries through a wide range of services that include housekeeping services, pantry and support, office support, Patient Care Attendant (PCA), façade cleaning, gardening and landscaping, guest house management, caretaker services (for Offices, Retail, Malls, Banks, Insurance).
- Patient Care Attendants (PCA)
Hospitals and medical centres offer vital services in diagnosis, treatment and recovery. The role of the support staff in the hospitals is very crucial. This includes nurses, brothers, ward boys, ambulance drivers, housekeeping staff, security services and general administration staff. Priyanka states, “We specialize in providing all the allied outsourced services for the hospitals and health centres.”
- Office Support Services
The company provides office support services in office administration activities considering the smooth functioning of any business enterprise.
- Repairs and Maintenance
Specialized services of electrical, plumbing, etc., that require careful and focused attention at the same time adhering to the norms of safety and security are professionally provided by GHSPL. “Our skilled and trained team of technicians offer dedicated services ensuring complete customer work continuation,” says Priyanka.
- Catering and Pantry Services
Most organizations provide the basic facilities of canteen and pantry services to their employees and associates and treat their visiting customers. Priyanka shares, “We offer specialized services in pantry management that include managing the lunch, dinner, snacks, and beverages.” The skilled and trained team is focused on providing services promptly as per the occasional requirements.
- Pest Control services
Changing weather and lifestyle brings up the need to manage possible insects and pests. The company specializes in customized, budget-friendly, effective pest control solutions according to pest infestation requirements. GHSPL offers pest control services to residential and commercial clients for their specific needs. Apart from the services, the team provides valuable instructions and advice for maintaining the conditions keeping the pests in control.
- General Housekeeping
Cleaning and organizing elements is a crucial task managed by the team. Specialized cleaning services involve focused dry and wet cleaning and periodic dusting using modern cleaning machines and accessories. The skilled team works with dedication as per the cleaning schedules assigned to them.
- Façade Cleaning
Commercial enterprises and big organizations having large setups in big commercial buildings come with their own regular maintenance challenges. Dust, bird droppings and the climatic impact of pollution casts a dull screen on the glass facades affecting the visibility from inside. It also restricts the light entering inner areas. GHSPL specializes in façade cleaning services by taking all the safety precautions, equipment accessories, harnesses and helmets. The right type of cleaning solutions with minimum water consumption are implemented.
- Gardening and Landscaping
Beautification and environmental aesthetics are never complete without planned gardening. Whichever be the project location in residential, commercial, urban or rural, GHSPL offers logical and customized gardening and landscaping solutions to suit the budget and aesthetic objectives of the client’s property.
Priyanka reveals, “Multiple solutions are planned based on the project site requirements and listening to customer expectations.” Smart solutions that not only beautify but enhance the efficacy of the energy consumption through systematic gardening solutions of modern techniques in outdoor and indoor plantations.
Founders of a Sustainable Future
Priyanka says, “The role of Golden Hospitality is very deep-rooted in our industrial world.” It has formed a reliable structure in many big companies, significantly contributing to the smooth and steady facilitation of many organizations. “We have taken care of the basic essential facilities which form the backbone of any organization,” adds Priyanka.
A safe and comfortable environment encourages healthy work culture, a motivated workforce, oneness with the organization and substantial business growth.
Priyanka concludes, “As we look up to the leading successful business groups, it is noticed the fact that they have one thing in common. They have a sound planning of their facility management functions. It keeps the organizational working smooth, energetic and productive.”
