Indian BPM sector is aggregating and consolidating multiple diverse businesses. To provide technology innovations into a one-stop integrated BPaaS concept, Flowian Solutions is focusing on being a BPM service provider to help their customers in Digital Process Transformation using BPM tools, Data Science and classical BPR.
Flowian’s customer base spans from startups to SME and Fortune 100 companies which includes diverse sectors/ segments like BPO/KPO, Retail, Real Estate, Tyres, Facilities Management, Financial Services, Travel and Manufacturing sectors. It has a strong presence in India, Australia, UAE, South Africa, UK and Ireland through a combination of subsidiary offices and associates.
Technocrats of Flowian
Flowian was launched in 2013 by a team of four technocrats, each with over twenty-five years of experience in the Management Consulting for Enterprise Transformation, Business Process Re-engineering, and Balanced Scorecard. Additionally, this team of technocrats are well experienced in CMMi and Six-Sigma / Lean implementations; Business Intelligence, Data Warehousing, Analytics and major ERPs; Developing, Monetizing Digital products and businesses.
Sanjit Narwekar is the Managing Director of Flowian Solutions. Sanjit has been a programmer, a Management Transformation Consultant and the Technical Head of the EDP department for a large manufacturing company. Also, he has been the Head of Business Intelligence, Mainframe Domain Solutions, SAP and Global Presales for Indian and MNC IT Majors. Sanjit’s passion is working on Business Process Management with Data Science to accelerate the Digital Transformation of businesses.
A Management Consultant, Chaitrali Deshpande is the CEO of Flowian Solutions who has over 18 years of experience in the BPM space. Chaitrali’s key role is transforming initiatives of multiple companies including India’s largest Public Sector Bank, UK’s biggest Telecom Operator and so on.
Flowian’s Breadth of Services
Being a new company, Flowian has been a dedicated Business Process Consulting Practice and able to focus on implementing a widely used BPM platforms like process analysis, process automation, process design, technical architecture and digital transformation.
The company has also developed packaged vertical as well as horizontal solutions for multiple processes which include AR/AP, company secretarial, customer service, property leasing, credit control, employee onboarding and recruitment. Flowian’s embracing customer centric practices are:
Agile and DevOps​: All their engagements has made them to make the full use of Agile software development with a mature CI/CD (Continuous Integration / Continuous Deployment). This leads them to deliver value to their customers in a shorter period of time.
Data Science Labs: Flowian helps its customers to significantly lower this risk by offering the Data Science Labs delivery model. In this model, it works with the minimal customer inputs to create a very quick Data Science experiment or a proof-of-concept.
Equity Partnership / Co-Development​: The company actively looks for BPaaS platform ideas and participates in its customer projects offering enterprise grade IT architecture and software development, management practices and development services at low cost in return for equity participation.
In this way, Flowian has become a stakeholder in the development of the platform, instead of just a vendor. It deeply participates at the strategic level for the product / platform with inputs on the Business Plan, Go-to-Market features and the technology direction.
Staff and Skills: Flowian has focused on building a small, lean but multi-skilled team to be able to remove development silos and enable a truly customer centric, agile way of working. In addition to this, they hold core technical skills on Java, Spring Boot, Node, Angular, MongoDB, MySQL, and jBPM, Appian, Pega, OpenText, Run-my’s-Process and SAP.  The team at Flowian also has strong skills in Data Science: AzureML, IBM Watson and Python, RPA- Work fusion, BPR, Lean / Six Sigma, UI / UX.
The Strategic Partner’s Innovative Business Processes
Flowian acts as strategic partner to advice business process leaders and leverage next generation digital business automation technologies to take a quantum leap in cost reduction, CX and productivity improvement. It helps business process leaders to close capability gaps, process automation, UX design expertise and large scale deployments.
The company has a team of enterprise architects and lean experts who first look at their customer’s business as a whole to understand and map the Value Chain. Taking this holistic view enables them to pinpoint dependencies, anomalies and the classical ‘8 Wastes’ of lean.
The entire set of business processes is then put through their proprietary Business Process Reengineering method as a part of their Digital Process Transformation Method earlier. After the re-engineered process is agreed, the team essentially looks at all the manual and human tasks and evaluates the candidates for Robotic Process Automation or Cognitive Automation based on Artificial Intelligence.
Future Roadmap
Flowian’s mission is to help client’s jump-start digital process innovation by bringing cutting-edge BPM design, architecture and implementation practices with rapid delivery. The company has also expertise in chemical, discrete manufacturing, shipping, logistics, retail, CPG, oil & gas and utilities industries across multiple BPM platforms.
Flowian is planning to expand their footprints to APAC and US regions along with IP and Packaged Offerings on their own BPaaS platform in the near future. The company is also aggressively planning to use their innovative Equity Partnership and Co-development model to create BPaaS platforms for non-Indian customers by identifying and launching ideas from the Indian partners.
Source :-The 10 Most Prominent BPM Solution Providers to Watch in 2018
Flowian Solutions: The Emerging BpaaS Platform of the Global BPM Space
