Since the last few decades, technology has played an important role to help the organizations grow and have simplified, most of the tasks. With the evolving technological features, there has been a huge boost to the manufacturing industry, which has not only been able to speed up the processes but also brought in new innovations to packaging goods.
An e-Commerce player that’s growing technological innovations to make the customer experience better and for the purpose of conducting deliveries is DCG Tech Limited. Established in 2005 as a B2B e-commerce company, it deals with packaging supplies and products. It is a highly “Customer Centric” organization which offers 100% cash back guarantee for any product, purchased from their site.
In order to increase the customer service and product quality to excel day by day, it is constantly innovating new concepts to make the organization a better place to experience packaging. DCG has extended its range of offerings over time and have now been able to cater a huge variety of products to strengthen its services for their clients.
The Trailblazers of DCG Tech
DCG Tech was first promoted by Subhasish Chakraborty, the Chairman and Managing Director of DTDC Courier and Cargo Limited, its parent group of organization and Suresh Bansal is the Board Member of the DTDC. Presently, Seema Bansal is the Director at DCG Tech Limited, who has gone through a lot of difficulties to develop a model business that can solve all the packaging challenges for huge businesses in today’s world. She has spent a large part of her time to recognize the market and now providing the customers a chance to understand this product group and to explore packaging.
In the year 2005, Seema started off DCGpac at a basement facility along with her husband, back then they only supplied packaging material to DTDC. Gradually, the business was taken online with their time and experience and now it has been able to touch more than 1, 00,000 customers across India.
DCGpac’s Customized Services
Ever since its inception, DCGpac has been working that’s related to packaging and supply related services. It provides not only packaging material but also deals with all sorts of customized requirements of clients and related packing services with well set “Pac-IT” stations of their own. It majorly deals with corrugated boxes, corrugated sheets, tapes, pouches, courier bags and so on which help in repackaging the shipping items.
DCG Tech offers secondary packaging for facilitation in logistics and transportation of the products dealt by their clients. It helps them in packing with suitable material so that their products remain intact and safe while conducting logistical operations. It expertise’s in dealing with tailored customer’s requirements and consult them for their inquiries.
Nowadays, the company has incorporated stationary supplies and economical ranges of packaging products which are not only eco-friendly but also convenient to carry and transport for shipment requirements. Similarly, it is also working on infusing better quality into their variety of products with the growing demand of their customers.
The company’s working model facilitates them to supply customers with comparatively small requirements which are very tough for a manufacturer to provide. There is an opportunity in the packaging industry that can be used for consumer’s constant connection in creating interactive packaging and labels. However, it is important to remember who their audience is and act accordingly to satisfy them.
Overcoming the Hurdles with Digital Platform
Earlier packaging was mostly limited to manufacturing industry due to the changing trends, demand for new and innovative packaging, whereas now with the emergence of eCommerce industry, packaging is spread widely across cities, towns with small e-Trailers and Merchants. The cost of serving the small customers with various products was always challenging for any logistics company. To overcome this, DCG has developed a full-fledged state of the art digital platform and changed the entire procurement process to cost-effective way.
Today, the USP of the organization lies in the ability of customized products at any point, to meet its customers need to the maximum. Also, the amount of experience from the past has helped them tremendously to support these customizations. Through technology and with the help of online portal, it has been able to cater the customization requirements. This allows the customer to notify and easily know their packaging attributes and makes it more convenient for them to get the desired output.
Future Prospects
As Indian Government is continuously pushing “Make in India” initiative under which India should make up its lost ground on the manufacturing side while increasing its indigenous capabilities. The e-Commerce industry has offered an extraordinary opportunity for repackaging and DCG Tech is extremely optimistic about the future of the industry which will show much better growth than in the past.
While talking with the director of the company, Seema said “Our vision is to become one of the largest B2B e-Commerce companies in India by offering high quality, value for money products to national and international customers”.
Source :-The 10 Most Admired Packaging Solution Providers
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