How to become a millionaire?
“Either you solve the one problem worth one million dollars or one million problems worth one dollar, you would be the next Millionaire,” says Amit Dubey, who believes in the ancient Indian adage “सेवा परमो धर्म” – ‘Service is supreme religion,’ and says it is the core philosophy ever. A customer-centric approach is the key to a successful business. Because your customer knows everything. Understand your customer’s geography, age, gender, bio, frustration, motivation, and goals, and solve the problem within minimum time. This practice increases the delightful customer experience and creates your brand ambassador. These brand ambassadors will be your loyal customers and grow your revenue over time.
Amit says, “Let me add a twist here. You need to take care of two types of customers. I mean to say that your internal customers and external customers. Your masterminds, experts, and team could be your internal customers. I believe in building a squad culture instead of family culture in the organization.”
An Entrepreneurial Transition
Amit embarked on his journey in 2015, transitioning from Yamuna Nagar, Haryana, to Mumbai as an Assistant Inspector Engineer. Joining a fledgling organization as its third member was a remarkable opportunity for a newcomer. Working closely with the organization’s director, Amit delved into the intricacies of the business world, mastering skills like Effective Communication, Business Presentation, Customer Relationship Management, and more.
He recalls, “Shri Anupam Kumar Shukla became a mentor, introducing me to the KHASS mantra, emphasizing Knowledge, Habit, Attitude, Skills, and Spirit.” A significant health challenge in 2017 tested his resilience, but Amit was back on his feet within six months.
In 2018, Gujarat beckoned with fresh challenges. With self-discipline as his anchor, Amit successfully led projects like the world’s largest cricket stadium, trained over 200 sales professionals, and consulted on business processes.
A strong LinkedIn presence and networking skills facilitated collaborations with global professionals. In 2022, Amit joined Canada’s Vectors Group and Vector Institute as an international collaboration and entrepreneurial creation, aligning with his commitment to serving for-profit and nonprofit organizations.
Vectors Group is a management consulting company for nonprofit organizations and charities worldwide. “We aim to help nonprofit organizations implement strategic management practices to achieve and maintain high-impact and sustainable results.”
“This journey, rooted in profound philosophies, inspires me to contribute to entrepreneurship and innovation, determined to make a lasting impact in the world of business,” says Amit, India’s world-renowned For-profit and Nonprofit Strategy and Business Consultation Expert.
Embracing the Changing Times
In the ever-evolving industrial landscape, Amit’s journey as a business consultant has been a testament to adaptability and innovation. Over the last three decades, he’s witnessed significant transformations in the business world:
1990-2000: The era of agriculture and traditional industries in an offline environment.
2000-2010: The age of industrialization and globalization, driven by e-commerce and digital marketing.
2010-2020: The information age, marked by data-driven decision-making and cloud technology.
2020-Present and Beyond: The post-COVID Digital and Globalization Business Era is characterized by AI, ML, IoT, blockchain, and more. E-commerce, remote work, sustainability, cybersecurity, and supply chain disruptions are central themes, with advancements in 5G, AR/VR, sustainable innovation, and biotechnology on the horizon.
As a business consultant, his unique selling points (USPs) set Amit apart:
Networking Mastery: A knack for meaningful connections.
Communication Expertise: The power of impactful communication.
Sales Acumen: Adapting to evolving sales landscapes.
Future-Oriented Vision: Anticipating shifts and emerging opportunities.
Entrepreneurial Mindset: Encouraging calculated risks and creative thinking.
Embracing world-class standards and self-explanatory processes, Amit offers a transformative experience to position businesses as industry leaders, fostering adaptability, vision, and lasting success in the dynamic business ecosystem.
Shifting Leadership Styles
Amit’s leadership and team-building approach has been pivotal in achieving remarkable results. His leadership style has evolved, drawing from different approaches, including Autocratic, Democratic, Laissez-Faire, and Transformational leadership styles.
Autocratic Leadership: In the early stages of his career, Amit leaned towards an autocratic leadership style, making independent decisions. “While effective for quick decisions, I recognized its limitations in fostering collaboration and innovation.”
Democratic Leadership: “Over time, I transitioned towards a democratic style, actively seeking input and feedback.” This approach encourages ownership and commitment, resulting in well-rounded solutions and an engaged workforce.
Laissez-Faire Leadership: As he gained experience, Amit explored the laissez-faire style, granting team members autonomy. It’s valuable with self-motivated individuals, fostering self-reliance and creativity.
Transformational Leadership: Ultimately, he gravitated towards transformational leadership, focusing on inspiring and motivating through a compelling vision, high standards, and a culture of continuous improvement. This approach encourages innovation and instils a shared sense of purpose.
Principled in Situations
Amit’s philosophy involves flexibility and adaptability, recognizing the situational need for different styles. The goal is cultivating a cohesive, high-performing team with a shared vision, fostering remarkable achievements and an inspiring working culture. This approach has been integral to building a world-class team and an inspiring organizational culture.
In the ever-evolving industrial landscape, Amit helps companies find the delicate balance between operational efficiency and customer satisfaction by leveraging a multifaceted approach that incorporates innovation, data-driven decision-making, continuous improvement, a customer-centric culture, and technology.
Innovation as the Catalyst: Innovation is the lifeblood of thriving businesses. By fostering a culture of innovation, companies can streamline operations while prioritizing customer-centricity.
Data-Driven Decision-Making: Utilizing data analytics and insights, companies make informed decisions that optimize processes while enhancing customer interactions.
Continuous Improvement Strategies: Implementing methodologies like Six Sigma and Lean ensures ongoing optimization, reducing errors and delivering exceptional customer experiences.
Customer-Centric Culture: Aligning every facet of the organization with customer needs, from training programs to agile strategies, places the customer at the heart of every decision.
Balancing Act through Technology: Leveraging CRM systems, automation, and real-time feedback mechanisms enables businesses to run efficiently while staying attuned to customer sentiment.
This multifaceted approach ensures that companies not only thrive but also establish themselves as industry leaders, navigating the path to lasting success.
Tech-Imperative Trajectory
In today’s industrial landscape, digitalization and technological advancements are not mere options; they are imperatives that shape the trajectory of businesses. Guiding companies to integrate these principles into their core functioning seamlessly is a strategic focus of Amit’s consultancy.
Strategic Roadmap for Digital Transformation: He collaborates closely with companies to develop tailored digitalization roadmaps encompassing cloud computing, data analytics, IoT, and AI. These strategies serve as the blueprint for a comprehensive digital overhaul.
Cultivating a Digital Mindset: He instils a digital-first mindset that encourages adaptability and a hunger for innovation, fostering a culture where embracing new technologies is second nature.
Optimizing Operational Efficiency: Amit aids in identifying and implementing technologies that streamline processes, automate tasks, and enhance productivity, fostering agility and resilience.
Enhancing Customer Experiences: He helps leverage technology to gain insights into customer behaviour, enabling personalized marketing, AI-driven customer service, and intuitive interfaces.
Encouraging Innovation through Collaboration: He facilitates partnerships between companies and tech innovators, harnessing collective intelligence to stay ahead of market trends.
“My approach aligns digitalization and technological advancements with business goals, ensuring companies lead in shaping a technovative future.” This transformation allows businesses to redefine their potential and establish themselves as trailblazers in the evolving industrial ecosystem.
NO’s Next Opportunity
In the realm of consulting, resilience and ingenuity are indispensable qualities, and one instance that embodies these attributes is Amit’s pursuit of the world’s largest cricket stadium project, initially awarded to his competitor. “I firmly believe in ‘NO means Next Opportunity.”
Amit approached the situation with innovation and unwavering commitment, convincing the organization to revise their contract in his favour. This success wasn’t just about securing a deal; it exemplified the power of persistence, innovation, and dedication to excellence. Amit replicated this approach with over 50 clients, emphasizing customer delight, brand ambassadorship, and long-term relationships. This story is a testament to the transformative power of resilience and the ability to turn challenges into opportunities. Embracing rejection as a call to action and viewing failures as lessons, businesses can emerge stronger and poised for unparalleled success.
A Boundless Wisdom
Businesses are a way for the Indian industry to pace its economic potential and capacity. In his advice to other budding entrepreneurs who aspire to venture into any industry and sector they wish to, Amit says that embarking on the entrepreneurial journey is about embracing innovation, resilience, and problem-solving. “My advice to budding entrepreneurs in India’s vibrant landscape centres on passion, skill, and market demand.”
‘First, identify your passion and hone the necessary skills through continuous learning. Align your passion with market needs, creating solutions for existing challenges. Develop a robust business model using tools like the Business Model Canvas. Build a Minimum Viable Product to test your concept and gather feedback. Commit to long-term sustainability, aiming to sustain your venture for at least 1000 days. By harmonizing passion, skill, and market demand, entrepreneurs can transform visions into thriving businesses, shaping industries and contributing significantly to India’s economic growth.’
Ad Infinitum at the Future’s Edge
As Amit looks forward to 2024, his vision is firmly anchored in his commitment to empower aspiring entrepreneurs and make a significant impact on India’s consulting landscape. “I aspire to empower over 500 entrepreneurs by providing them with the skills and knowledge not only to initiate but also sustain their businesses successfully.”
His core focus is fostering sustainable business growth by guiding entrepreneurs to understand sustainability principles. Additionally, Amit aims to help entrepreneurs not only acquire customers but exceed their expectations, forging lasting relationships and creating brand ambassadors. “My mission is to be at the forefront of shaping the future of entrepreneurship in India, making a profound and lasting impact on the consulting landscape,” Amit concludes.
