Much like the novel virus, the COVID-19 brought unprecedented situations. No organization, no industry, no establishment across the globe was prepared for it. Among those, the insurance industry too got a strong hit. Motor insurance, which dominates the General Insurance segment got affected the most. Likewise, the automotive industry and sales have been affected by the pandemic the big time.
However, two aspects which were quite neglected in the Indian insurance space i.e. Health and Life Insurance saw a silver lining. Both these sectors witnessed sharp growth, which of course, provided some retreat to insurers.
Perceiving this awareness in the insurance domain, we were compelled to include AHI Insurance Brokers Pvt. Ltd. an IRDA (Insurance Regulatory and Development Authority) authorized insurance comparison and plans offering firm in our COVID Special Issue.
AHI Insurance Brokers is one of India’s most quickly growing insurance firm licensed by IRDA. It assists clients to pick up various insurance plans and products such as motor, health, life, travel, investment, pension, and business among others. It links up with some of India’s leading online insurance companies and provides the clients with step-by-step guidance in the purchase of insurance policies that help them make an informed decision.
At AHI Insurance Brokers, the team of consultants and business practitioners gives customers the latest insurance coverage at no price to help individuals fully appreciate the scheme requirements and prices. It is a platform for all the policy needs.
A Leader Guiding Others with Experience
CEO & Principal Officer Chintan P. Mehta bridges awareness and operational excellence in the field of insurance with two decades of experience. He is a CIAFP – Certified Insurance Antifraud Professional (III & NATG – North American Training Group-Florida). He was recently awarded as “Asia’s Top Most Influential Insurance Leaders” by Insurance alertss (India’s No.1 & Asia’s No.2 insurance daily newsletter).
He is an innovation and disruption expert for society’s mass & class. Through comprehensive insurance market research, risk control, reinsurance, and consumer satisfaction, he corrects every situation easily. His team manages consumer activities through a qualified data center and field personnel. Chintan and his squad are practitioners in creativity & transformation for the market and hierarchy in businesses.
Customer-Oriented Services
The focus of AHI Insurance Brokers is on consulting and building relationships with customers. It aims to provide the best cost-free insurance services with its team of experts and industry professionals to help customers better understand policy features and costs. It serves for all insurance needs as a one-stop-portal.
Each on-board AHI consultant realizes that the role of any good broker is first to represent the client and not the insurer throughout the customer’s life cycle. In all insurance categories, they want to be the customer’s custodian.
AHI is not on the road looking for an appraisal game and understands that its growth path is slow but solid. They only sell to people who want trustworthy service and to insurance consultants.
Work Around Covid-19
Sharing the company’s and industry’s workaround during the pandemic, Mr. Mehta acknowledges that everyone has a lot to learn from the current crisis. He cites that the insurance industry was able to deliver work from remote locations, its biggest upside down. The biggest investment in this industry is human resources and infrastructure and everyone has learned that they can manage with minimal infra with maximum human resource care.
He further shines a light on the matter by stating that there may be a further alignment in the sales approach of certain products. Need-based Medical, CI, and Term Insurance purchases would certainly play a significant role in the coming days. Appropriate Sum Insured needs must be advocated now. Further, Business Interruption Policies can also be restructured on the Commercial Policies front. Keyman, D&O Liability policies too will see increased demand.
While asked about the one thing he would change about the Insurance Industry, he asserts, “Empathy towards the customer – I always feel this is one area where every stakeholder of the insurance industry should be focusing. If we can achieve this, believe me, ‘push’ product will turn in to ‘pull’ product without our knowledge. Nothing like putting ourselves in our customer shoes. This industry needs its glory, where insurers were respected and valued and by bringing this quality in our teams, we can achieve this is my conviction.”
Future Lookout
While the coronavirus pandemic has somewhat created awareness among citizens about the importance of insurance, there are still diverse hurdles looming around the mind of people.
AHI aims to eradicate these obstacles by providing customers with confident advice and helping them make an informed choice. AHI also expects to expand its line of products. As yet, Motor Insurance is a key enterprise. It also plans to approach several insurance companies to create these differentiated products that are accessible to their wide range of clients. The company would like its HNI customers to serve in emerging fields such as Global Health, Home Insurance (including antiques, paintings, jewellery), cyber insurance and other niche areas.
