The COVID-19 pandemic brought all the sectors in the world to their knees. But telecom industry was the one that saw a rapid growth during the pandemic. People started using internet to a great extent from home for work, entertainment, education, and other activities.
According to Mint, in India, there was a rise of 25-30% in data consumption in 2020. The new record in data consumption was set that surged to 11 GB per user per month.
This rise in data consumption demanded the telecom industry to work faster and efficiently to meet the needs of customer. Handling this vast usage of data became a challenge for the telecom sector. Many internet service providers worked harder and accepted the challenge for a better tomorrow and provided best solutions.
SpiderLink Networks is one such leading internet service provider, which ensured that the company provided best services to its clients, keeping the client’s and its employees’ safety at priority. The company provides customized software solutions to its clients. The solutions provided are best in quality, functionality, and are affordable. It delivers all the hardware and software solutions at one-place.
‘The Best Things in Life Aren’t Planned, They Simply Just…Happen’
“The above line is true for SpiderLink,” says Sachin Khandelwal, the Founder and CEO of SpiderLink Networks.
The Creative Mind
Mr. Sachin Khandelwal completed his post-graduation in management (MBA) in the year 2001 and done specialization in IPR and Digital Marketing.
He has worked with multinational and Indian Organizations SBU like Pfizer, Johnson & Johnson, Reliance, and Zylog as Profit Center Head/ Functional Head with overall management and accountability of SBU’s.
Sachin has more than 22 years of experience in areas of strategy consulting, cross border collaborations, and general management in various industries, which includes life sciences, IT, ITeS, telecom, industrial, paper and packaging, and consumer goods.
He became the first-generation entrepreneur in 2013 and incorporated his own company by the name of SpiderLink Networks.
The key skill set Sachin holds include a combination of business advisory, strategy consulting, implementation, and transaction processes to ensure successful startup operations in India. Channel sales, key account management, direct team management, budgeting and planning, strong analytic and leadership are his foremost skills.
An Idealistic Approach
Working with telecom in mobility, the team of SpiderLink Networks realized that a shift is happening from voice to data in 2011 and being visionary, they could imagine the market potential vs offerings available. Since the availability of broadband was primarily with 1-2 operators only, which was on copper wire. So, scope was infinite looking at the fixed broadband penetration, which is even 7.5% as on date.
The team’s previous experience of working in great companies has taught them so much that they could make the offerings differently in the market and make SpiderLink stand out as a different player.
Major market of SME is not solution driven rather depending on various vendors for e.g., they have different vendor for PBX, CCTV, networking, and cloud etc. Under the banner of SpiderLink, all the offerings are clubbed under one roof and one-stop solutions are given for all IT and allied services. The clients of SpiderLink Networks have appreciated the same as now they just have to connect to one company and all things are simplified. It has helped the company to secure different positioning and standout from the competition.
It was understood earlier that offering Telco services is very high capital-intensive industry but with customized and inhouse research solutions, the company could start and take off its business with very low-cost model in both, CAPEX as well in OPEX.
The presence of SpiderLink in the town, where 4G still needs to be scaled, makes them a preferred choice among their customers.
A Battle with COVID-19 Pandemic
Since the pandemic has made a complete shift from work from office to work from home, people who used to consume some 100 GB data per month started consuming 5-10 times of it. SpiderLink’s servers and networks were over utilized like other Telecom companies and upgrade was a big challenge as they had limited availability of equipment.
Once operations started in phased manner after first lock down, the company completely focused on increasing the capacity of network by 50 times to offer QoS to its customers.
Safety was a major concern for SpiderLink Networks’ team as well for customers as many of its team members were going for installation and maintenance. So, the company started COVID-19 Support Line for its team members, where HR used to take daily health record of team members, share COVID-19 safety guidelines in regional language, ensuring every tech person having sanitizer, mask, and PPE kits.
The company appointed a doctor for checking the first level of symptoms. Medical leaves were granted, advanced payments were made, and complete health management was done for the employees.
SpiderLink Networks ensured that 100% of its team was covered in either medical insurance or ESI, whichever was applicable.
The Cultivated Visionary
SpiderLink envisions to work around 4As mentioned to provide unmatched experienced to its users and meet the company’s objectives. At the same time, offering one-point services to its Enterprise clients. The company is looking for expansion in Uttar Pradesh, Madhya Pradesh, and Chhattisgarh, very soon.
Its primary investment in fiber and allied products is to ensure that it delivers super-fast speed to retail consumers. SpiderLink Broadband shall be in top three choice basket, whenever any customer wants to make his wish list for a broadband operator.
