Gone are the days when industry functions were seen as an overhead and its professionals solely as engineers. Facility management’s next-generation professionals will closely reassemble the business leaders who combine commercial expertise, strategic thinking, an eye for innovation and continuous improvement. It is the discipline that ensures all the different buildings and services of the company works as efficiently as possible. Facility management industry has come a long way and it is now capable of providing value far beyond simple cost saving.
One such professional, Forbes Facility Services Private Limited (FFSL) is a one-stop platform for all Integrated Facility Management outsourcing needs and offers a bouquet of services to all the major segments in Manufacturing, Food Industry, Automobile & Ancillaries, Pharmaceutical, Hospitality, Education, Healthcare and Government.
FFSL is a Eureka Forbes Limited Group enterprise and comes from the corporate lineage of Shapoorji Pallonji Group. Since its inception, the company is working towards a common vision with Eureka Forbes, to have ‘A Happy, Healthy, and Safe Pollution-Free Environment based on Trust and Lasting Relationships with Customers’. The company’s services are based on the foundation of customer satisfaction and maintain good relationships with existing clients. A high retention rate of around 90 percent of clients tells everything about its exceptional services.
About the Veteran
Vinay R Deshmukh, the CEO of the company, is charting the course for the future of the company. He has completed his mechanical engineering from Walchand College of Engineering. Later, Vinay has completed his post-graduation in marketing from K J Somaiya Institute of Management Studies. With over three decades of experience, Vinay brings in years of acumen and professionalism in the business.
Vinay says, “The rich lineage of centuries old business line, patronage of the latest technology and exponential market growth makes Facility Management enticing business like never before. I firmly believe that we are in the right place at the right time and moving in the right direction.
Every individual at Forbes Facility Services right from the janitor to the CEO is a proud ForbeSPartners and put one’s heart into his/her job. We are deeply convinced that humility and empowerment is the DNA of our organization. We are, forever indebted to our customers who have evinced buoyant confidence and trust in us. With above 95% customer retention and over 55% customers associations of more than 5 years, has indeed become a pride factor for us.
We are happy to announce that we have partnered many initiatives by the Government of India such as the passenger amenities improvement program for Indian Railways, the Blue Flag Certification for our beaches, automating the services at the Commonwealth Nodal Hospital.
Along with our employees and customers, we are equally committed towards the society and environment. We have taken bold steps towards inculcating it into the company’s culture effectively. Through our CSR and internal programs we are working for children’s education, empowerment of girl child, and many more social causes. For environmental protection, we have sourced alternate fuel and saved 60% of carbon footprints.
As an individual and a professional, it gives me great pleasure to have worked with supporting and visionary seniors; and I am equally blessed to have a great team that inspires and challenges.”
Delivering Exceptional Services
FFSL offers best-in-class services including Mechanized Housekeeping, Operations & Maintenance, Foodservice, Offshore Service Management to its clients. Moreover, the company also offers services like Guesthouse Management, Façade Cleaning, Horticulture, Pest Control, and Office Support & Payroll Services to its customers.
With such a broad spectrum of sectors and services; and a consistent approach towards ISO 9001, 18001, 14001 and 22000 standards, the organization have achieved revenue of INR 2000 million within a span of 15 years.
All throughout this journey FFSL is consistent in maintaining the strength and support of services through its exceptional operations. It has PAN India presence at more than a hundred cities with a client base of 260+. With over 6000 dedicated and skilled workforce the company is serving over 55,000+ meals a day and managing over 44 million sq. feet of structures for various establishments. The company has an overseas business presence and follows 100% statutory compliance norms
Putting Employees First
Thought over a period becomes actions, action over a period becomes a habit, and habit over a period becomes culture! The company is always ready to walk the extra mile for its employees. Below are some of the initiatives that the company took for its employees.
- Nurturing Talent in a safe and diverse environment
The company believes in cultivating and enhancing the true potential in each one of its people, and then, by freeing and empowering them to perform.
- Four Pillars
The company’s employees are assured of a four-pronged benefit that touch and benefits every aspect of their life, namely Earning, Learning, Pride and Fun.
- Safety first
The company is dedicated to providing a happy, healthy, and safe working environment for every employee. Its robust policies on safety at workplace help in protecting its people. The company’s ‘Prevention of Sexual Harassment Policy’ and its enforcement provide a safe and congenial working environment for everyone.
- Celebrating diversity
FFSL promote and inculcate diversity in the organization and give equal opportunity to all the people irrespective of race, color, religion, cast, gender identity, sexual orientation, marital status, disability or age.
- Gender Equality
The company gives equal opportunity for female employees. Also, it has a large number of female employees which is growing with time.
- Grievance redressal
Employee satisfaction is the key to success in the service industry. ‘VISHWAS’ is an initiative and a holistic approach to address the grievances of employees. Through this initiative, the company collects complaints and feedback from its employees at different sites and resolves it through time-tested grievance redressal policy.
- Rewarding meritorious students
Nanhe Forbes is an initiative to motivate and promote meritorious children of employees; through this program, FFSL gives scholarship to meritorious a student which helps them in many ways.
- Employee engagement activities
The company organizes monthly engagement activities for its employees under ‘Forbes Fiesta’ to keep them motivated while working.
A Road Ahead
Every day it seems that technology is pushing the boundaries of what facility management can deliver to the organizations. Organizations will surely take advantage of technology to roll out best in class services. Regardless of what comes next, Facility management companies will play a critical role in meeting the needs of the employee. Progressing forward with a positive approach, Forbes Facility Services will continue to deliver best-in-class facility management services to its clients.
