With each passing day, the Business & Corporate Travel is making remarkable changes and evolving as a major contributor to the global travel industry. Now, people have started realizing that technology is not the only way to create history; personal-interface also plays a pivotal role in holding the reins of the Travel Industry. On the other hand, the companies are only focusing on technology rather than offering service excellence says Naveen Kundu Managing Director of Mercury. This is where, Mercury – A Luxury initiative of Ebixcash steps in with an aim to transform the travel world with its exclusive range of services.
Established in 1948 by the Oberoi group of hotels and resorts, the company is one of India’s oldest and respected travel brands. It is a one-stop shop for comprehensive Luxury travel related services. Focusing on service excellence, the company is successfully quenching customer needs with sheer determination and unified efforts. Firmly grounded in ethics and values, the company provides its clientele with widest range of Travel products from Corporate Travel Solutions, Meetings & Events, Sports Travel, Specialty Travel like Luxury Rail Journeys and Cruises and Culinary holidays.
Mercury Travels is always there – creating the most memorable experiences in partnership with most luxurious hotels globally to ticketing on the most preferred airlines to organizing the most enriching business conferences & Events management.
Mumbai | Delhi | Bangalore | Chennai | Kochi | Gurgaon | Kolkata | Pune | Secunderabad | Germany | Spain | London
The Latest Transition
Mercury Travels founded by the Oberois has been recently acquired by Ebix Inc. – a NASDAQ listed company in America which also bought several other trunk travel companies including Leisure Corp, founded by Naveen. In the course of time, Ebix combined the companies and renamed it as Mercury – A Luxury initiative of EbixCash, where Naveen Kundu is presently positioned as its Managing Director.
Leading with Excellence
Experienced persona with a demonstrated history of working in the hospitality industry, Naveen is a man of his words. He is a strong professional skilled in Negotiation, Tour Operators, Hospitality Industry, Event Management, and Leisure Industry. He is a pioneer in the industry with a proven track record in Corporate Travel & MICE (meetings, incentives, conferences and exhibitions), Corporate Travel, and Luxury Holidays. Being a seasoned entrepreneur, Naveen believes in a single formula for achieving excellence in corporate travel – a creative blend of ‘Personalization and Passion.’ He has been into travel and hospitality business from more than two-and-a-half decade. “Travel is my virtue, i exist because of travel business,” says Naveen.
Inspired by people from different areas including sports, politics, entertainment and corporate space, Naveen asserts, “I’m actually inspired by myself because i look at life in a very different way. A lot of people call it self-loud, but I call it the inspiration that I drive for myself < I am never satisfied.” Consistently changing his own benchmarks, he is amongst the top-notch disruptors who have changed the dynamics of travel industry and has been its game changer. He follows what he believes is best to follow!
More about Mercury Travels
In a world where, travel is going digital and the human touch is on the verge of extinct, Mercury is striving hard to keep that human touch alive. The company is defining the true essence of personalization, service, and making people happy.
Mercury offers an integrated model of technology and service which is redefining corporate travel solutions from MICE to Business travel without outsourcing any component. Acknowledging the scenario that ‘people love to travel,’ the company is on a mission to create a balance between travel and passion. Currently, it is combining travel with personalization – creating a service model which explores Business & Corporate Travel industry to its core!
Corporate Governance practices, Internal Control Systems and Anti-Money Laundering Policy are some of the ongoing practices within Mercury Travels. The company has implemented the principles of good Corporate Governance by adopting standard Corporate Governance practices through continuous improvement of internal systems to ensure customer satisfaction. Also, the Internal Control Systems that include Operational, Financial and Legal systems have been integrated to ensure that the company meets its business objectives at its best. These systems are continuously monitored, reviewed and modified when necessary for better efficiency and effectiveness. Furthermore, the company has implemented Anti-Money Laundering Policy which provides detailed guidelines and procedures to be followed whilst undertaking foreign exchange and travel transactions.
Noteworthy Accolades
With sheer commitments and acclaimed business acumen, Mercury Travels has collected various jewels in its pocket including:
– Best Travel Company for Customer Satisfaction – Today’s Traveller Awards 2016 and 2017
– Best Luxury Tour Operator – Outbound – India Travel Awards, West 2016
– Best Tour Operator in India – Inbound & Outbound – Brands Academy Excellence Summit 2016
– Best in Travel & Leisure Category – India’s Most Trusted Brands 2016
Employees – The Building Blocks
Mercury Travels is well-equipped with skilled travel professionals reputed for providing reliable, personalized and proficient services. The company is proud of its employees – their abilities, commitments and service orientation. With around 250 employees skilled in the travel business and indoctrinated in the service quality mindset, the company is one of the best customer service oriented companies in the travel services domain.
“The fact that our company boasts of average age of over 12 years, is the testimony that we have motivated talent who is taken care of over the past so many years,” states Naveen.
Holding the Reins of MICE
Over the years, a well acknowledged leader in MICE segment, Mercury Travels has catered to over ten-thousand pax. Providing end-to-end services to its clients, the company is known for its vast experience in this segment. It aspires is to offer best-value experiences and services, using cutting-edge technology and dedicated customer support. The company’s core competency is to provide a customized range of services from conceptualization, design, budgeting, planning to execution of corporate meetings and conferences with participatory activities leading to an enriched and delightful experience.
Mercury Travels has a dedicated team of MICE professionals who work closely with the client, from inception to execution. Their expertise lies in logistical management, conference arrangement, and celebrity events – inclusive of travel, hospitality and F&B needs of the customer.
Years of experience in the industry, strong relationships with hotels, airlines, experienced knowledgeable staff, enables the company to deliver unrivalled service.
Business Travel Services for Corporates
Mercury Travels is a preferred travel partner for several large domestic and global companies. It provides comprehensive Travel Management Solutions to various companies. It aims to assist in efficiently managing, controlling and reducing clients travel expenses. As such, it uses a consultative approach to ensure that its customers derive maximum value out of their travel spends.
Team Mercury painstakingly devises a Corporate Travel Value Proposition to meet the needs of the clientele and makes travel simple, affordable and value-based for them.
Mercury’s exquisite corporate travel management services include ticketing, transportation, hotel reservation, foreign exchange, travel insurance, passport assistance, visa assistance, airport services and much more. It also has a robust data management and payment process for financial efficiency and management information.
Guiding the Rookies
With its incredible experience in the business & corporate travel domain, Mercury Travel advices the young to focus on knowledge, service and product offerings along with competitive pricing. It also advices them to keep on embracing new-learnings in order to withstand the complexities of the industry.
Cruising Beyond the Horizons
Mercury Travels is all set to be India’s most admired service-focused travel company – a platform framed with personalization and highest quality of standards. Being one of the oldest travel companies in India, it aims to achieve a leadership position in the Business & Corporate Travel world and take this brand global. Mercury Travels is on its way to emerge out of India and inscribe its name in the travel book of future.
Source :-The 10 Highly Recommended Business & Corporate Travel Companies
Mercury – A Luxury Initiative of Ebix Cash: Pioneers Corporate and Luxury Travel
