In a biting cold economy like today, it is as important to have an efficient and prompt customer care support team as having a great product and/or service. The absence of the same may put you at risk of losing your valuable customers to your competitors. This is why the relevance of call center outsourcing is at its peak. And thus, if you have been unable to meet the severe demands of customer support in-house, you need to consider outsourcing inbound customer support of a genuine outsourcing company. Sure, there are many alternatives out there, but like its name states “alternatives and options”, VKALP truly aims towards providing you the best alternates as an extended enterprise and ecosystem partner for all your support service needs.
VKALP Outsourcing Services offers a wide range of BPO and Customer Management Outsourcing solutions to serve the constantly changing needs of the clients. Their forte lies in managing discrete processes or 360 degree customer management outsourcing solutions ranging from customer acquisition to credit and collections. The company places itself within your organizational structure to drive change and works objectively to transform service delivery and focus on client needs, potential, goal and brand, serving as a vehicle to put you ahead of the competition.
Rising Above Competition Through Quality, Reliability and Service
The year 2002 was crucial for the Indian Business Process Outsourcing (BPO) industry, as the demand grew like never before. The industry had witnessed about 65% growth rate from the previous year. Thus, to meet and exceed the industry’ needs and requirements, VKALP came into inception. The Indian BPO industry has evolved significantly from its starting days and so did VKALP. It has maintained a track record of impeccable client satisfaction. The company has excelled in delivering exceptional customer experience cost effectively for more than a decade. The fact that they never considered any project or customer small, helped them gain prestigious clients and make foothold of their own. Today VKALP operates as a 500 seater BPO facility. The organization currently operates in various industry verticals like Telecom, Human Resource Management, Healthcare, e-commerce and Media.
Their giant array of services includes: Outbound Customer Support, Email and Chat Support, Back Office Support, Technical Support, Telemarketing Services, H.R. Services, TOLL FREE (1800) Answering Services, Inbound customer care, Dealer Helpline, Customer Response management, Verification services, Value added services (VAS) up-selling services, Order Taking Services, Inbound & Outbound Sales, RSVP & Event Helpline services, DRTV Response Services, Technical support services, Online customer support services, Virtual receptionist services, Ticket booking services, IVR services, Medical answering services, Payment collection services, and Up-Selling & Cross-Selling Services.
Meet the Leader
The Founder of Vkalp, Ruchir Gupta is a Chartered Accountant by profession with a gross experience of 13+ years. He has worked in various fields of customer service, financial management, business operations and sales. He believes in team work, and as a CEO, he works with a vision to expand and diversify the BPO business.
The Journey filled with Accolades
Initially, they provided professionally managed recruitment and training services in Jaipur. The next two years saw a rapid growth in their business. VKALP created 45+ batches and imparted BPO training to over 1000 candidates, and placed them in various national and multinational companies. It became the largest partner of GENPACT Jaipur when they helped GENPACT grow from 30 seats to 3000 seats with more than 20% manpower contribution. In 2004, they launched VKALP BPO Services, a 20 seat call center with an Australian process, and the same year saw it grow to 100+ physical seats with various international and domestic projects under its belt. After that there was no looking back. Over the period of the next decade, they served prestigious clients like the Idea, Airtel, Aircel, MTS, and so on. They bagged numerous projects in other segments like e-commerce, healthcare & Media sales where they worked and are still working with clients like Indiamart, Namastedoc, Getit, Cardekho, Authbridge and Piramal. The 15 year old VKALP, today has extensive experience in Inbound and Outbound processes. They currently manage over 500 workstations. VKALP that started as an HR sourcing & BPO training company with just a staff of 15 people, is now a family of 500+ people.
Key Differentials Making VKALP Stand Apart
VKALP’s Technologically Integrated MIS and CRM systems: It allows security and accuracy. Their system provides Intelligent MIS & ACD, and is integrated with their custom CRM to capture VOC and action points along with the regular client CRM, thus enabling faster delivery and removing use of Excel Sheets, paper or notes on local systems.
Extensively and Diversely Experienced Team: They have a team that has worked with the best in the industry and gained cross functional and Multiple LOB handling experience ranging from 1 LOB to 10 LOBs for a single client. In the past decade, VKALP has gained experience in addressing a wide range of customer support needs across various verticals that allows handling of almost all possible on-call and off-call scenarios simpler.
Competitive Costs: VKALP offers competitive costs, which are tailor made for client and project needs, thus reducing your customer contact cost by 10-20%.
Round the Clock Support: VKALP can provide your organization with 24x7x365 services and support, so you can always be sure that your customers will be attended to even on weekends and holidays.
Client Defined Service Levels, 99% Uptime Guaranty, Managed Co-location, 100% Accountability, Excellent Client References, Guaranteed Lower AHT and Higher Productivity are some of the key points that differentiate VKALP from the crowd.
With its new facility under construction, VKALP will have the operational capability of over 1000 seats and an infrastructure at par with the global standards. This will enable the organization to provide greater facilities and scalable support to its partners.