Intense Technologies Ltd: Leading Solutions Provider for Digital Customer Experience Life Cycle

The accumulative demand for enterprise software products, particularly cloud, social and mobile technologies, have pushed even SMEs to adopt enterprise class software products on SaaS model. However, large organizations are battling with legacy systems wanting to build business agility by unifying silos. Intense Technologies provides its clients with 360° view of the customer across various lines of businesses without replacing any of their existing systems. Their software products are designed for big data analytics.

Their platform is cloud-based, which seamlessly integrates into client’s existing systems, leading to a rapid Return on Investment, with technology not being a hurdle.

Pioneering in Digital Customer Experience Management  

Intense Technologies’ enterprise software products have been used globally by Fortune 500s for digitalization of customer experience life cycle, and have resulted in greater customer-centricity and reduced operational expenses. Intense’s comprehensive customer experience platform helps large enterprises improve business agility by bridging data and process silos. The platform has the capabilities of robotic process automation, digital transformation and big data analytics, and APIs to connect to internet of things. Various enterprise applications can be built without having to code because of the availability of pre-built components. The company has successfully captured 70 percent telecom market share in South Asia. With its awardwinning product portfolio, they serve customers in 35+ countries across 4 continents.

Intense Technologies has improved business processes for some of the leading players in telecom, BFSI, & other sectors. JIO, Vodafone, Bharti Airtel, Idea Cellular, Aircel, Omantel, Etisalat, ICICI Prudential Life Insurance, GE Money, Bharti AXA Life Insurance, Govt of India- Income Tax Dept., are some examples from their prestigious list of clientele.

Intense Technologies, today processes 25 billion USD worth of client revenue data, helps onboard 2.5 million customers daily, and has a 500 million customer base across their engagements.

Journey so Far  

Since inception, when India was becoming an IT services Hub, Team Intense embarked on a mission to put India on the global stage in the enterprise software product space. The path was difficult; it meant a longer gestation period, long selling cycles and niche domain and technical skills. But they took the challenge and started Intense Technologies with the proverbial handful of dollars and limitless dreams and mentored its metamorphosis – from a startup to an IPO – to a leading enterprise agility company with global clients, blue chip companies as partners, and with a 500 million customer base across their engagements. Initially, working towards delivering enterprise agility intensely to their customers, they not only met, but exceeded customer expectations. As a way forward, they are continuously adopting newer technologies, such as BYOD, location based mobile apps, predictive analytics to enhance the value proposition of their solutions. And now, they look forward to the next quantum leap.  

A Passionate Leader Excelling towards Triumph 

Mr. C.K. Shastri, Founder and Managing Director, started Intense Technologies with a mission to make the company, ‘Numero UNO’ in providing business agility that drives customer ecentricity.

He is passionate about business excellence, entrepreneurship and India’s place on the global stage for excellence in enterprise software products. With an unrelenting thirst for business excellence and entrepreneurship, he has also founded two other premier nanotechnology companies companies – i-Trace and Pavisara. i-Trace is into pain management wearable medical devices, while Pavisara carries out mineral extraction from sea water.

He believes in ‘leadership through transparency and empowerment’ and as a top management professional, he has set an example in corporate excellence by adhering to the best practices in management, leadership and motivation. Overall, he is a people’s person, passionate about building teams and mentoring miracles.   

“Outside-in” View Approach

Intense Technologies has an “outside-in” view that focuses on quickly modernizing enterprises’ existing IT ecosystems to create a federated customer experience across channels. UniServe™ platform impacts various stages of customer experience life cycle as follows:

  • Acquire: Helps acquire customers faster and reduces onboarding and order processing time by more than 50% through digitalization and robust process automation for KYC
  • Analyze: Gain Single view of the customer and enable enhanced financial control through automation of financial consolidation and auditing to eliminate manual dependency
  • Engage: Helps enterprises engage their customers with a centralized, personalized and consistent communications across channels, reducing operational costs and faster revenue realization
  • Experience: Empower customers with more self-services capabilities and deliver Omni-channel experience throughout customer life cycle. And also, helps improving revenue through contextual offers and reduces customer support costs

Awards & Accolades in the Bag

Since its inception, Intense Technologies has been appreciated and awarded with numerous accolades. The company has been named as Niche Player in the 2017 Gartner Magic Quadrant for Customer Communications Management Software. It won South Africa’s foremost & prestigious Da Vinci TT100 Business Innovation Award 2015 for outstanding & excellent Management of Technology, and Forrester featured them as “Hot Emerging Indian BT Vendors.” 

Striving with confidence and pride, Intense Technologies aims to be a globally renowned $100 million company by 2022 across all their chosen domains 

Source :- The 25 Fastest Growing Tech Companies