The Indian telecommunications sector can be considered as the one that has led the country into the 21st century. Currently, the IT and Telecom Infrastructure market is witnessing a transformative change with the rise of new factors like network virtualization, cloud-based services and the integration of heterogeneous networks. With more than a billion mobile phone users, of which, approximately 40 percent are accessing the Internet via their phones, the demand for sophistication and customized services is on a high.
The sector handles a huge amount of data that requires high storage capacity and is in dire need of converged infrastructure solutions as the market focuses increasingly on IP and wireless services. Attempting to achieve this, most infrastructure solution providers face challenges related to knowledge transfer, shortage of skilled and certified technical consultants, and inability of large project execution.
To thrive in this highly competitive environment, staying up-to-date with the current market trends and the changing customer needs, along with cost-effective delivery of products and services is of paramount importance. Athena IT & Telecom Solutions leverages its rich experience and dual expertise in IT and telecommunications domain to provide comprehensive solutions with a practical support.
Athena is a leading IT Services and Solutions Company instigated with a vision to deliver excellence in the form of world-class tailor-made IT solutions designed to meet the specific business needs of its clients. A strong believer in aligning technology with business, Athena is seamlessly delivering great business value since its inception in 2009.
Perseverance, Integrity, Customer Service, Vendor Loyalty, and Team spirit are the core ethics that have been interwoven together to create the soul of Athena. They have celebrated a long term relationship with their clients based on the strong pillars of transparency and trust. Athena has been a premium certified partner with Cisco since 2009. It offers a wide range of Cisco solutions which include Routing, Switching, Wireless and Mobility, Access points, Voice, Telepresence, and Collaboration services.
A Dedicated Visionary
Harikrishnan Srinivasan, the Founder Director of Athena IT & Telecom Solutions is a veteran who holds more than a decade of experience in the IT and Telecom domain. He has served many leading companies, including HCL Info Systems and Tata Communications Ltd. before initiating Athena.
An MBA degree holder with B.E. in Production Engineering, Harikrishnan also delivers his experience as a partner in Iris Communications, the telecom wing. During his professional voyage, he has handled top positions, including Regional Channel Sales Head, Manager-Channel Sales, Associate Manager-Business Solutions and many more.
“When it comes to success, there are no shortcuts,” believes Harikrishnan. Focus, Innovation and Integrity have been the pillars of success for Athena. Brand loyalty and a thoughtful product mix have helped Athena grow organically. His Commitment to deliver what has been promised, no matter the circumstances, has been the backbone of the business.
In a world that believes in ‘more the merrier’, Athena is a strong exception. They did not believe in collaborating with too many principals and preferred to focus on a small product mix. This helped Athena to retain the focus of the team and work towards small goals, which in turn contributed to a profitable and successful road map. Piggybacking on the same strategy, Athena has chosen the roads less travelled, and today has been successful in taking care of its large customer base with excellent service and support. To be a market focused company that constantly delivers innovative solutions is a challenging experience. “Setting up a Quality process that enhances this customer experience is equally challenging though rewarding,” explains Harikrishnan.
Distinctive Services and Solutions
Athena offers a full range of consulting and business services that include computing and network strategy, storage and business continuance, project management, network and security, planning and design, implementation, optimization and outsourcing services.
Athena remotely monitors all the devices under contract and if required, it undertakes onsite support too. For medium size clients, the company takes care of manpower deployment to handle the complete infrastructure instead of providing infrastructure support. It has successfully implemented a USD 500,000 project which involved migration of existing voice infrastructure from the current platform to Cisco call manager platform. The company is also focusing on various Cisco collaboration services, like Hyper-convergence and Cloud-based solutions, which will add value to their customers’ business.
Customer Service and Retention have been the key focus areas of Athena right from its inception. Their clients appreciate the highly skilled technical and design team, which caters to their specific requirements. Athena’s wide range of services and innovative solutions, customized for the client’s business needs is highly valued. “Our extensive domain knowledge in both IT and Telecom, along with a strong business and quality process is much appreciated by most of our client base,” adds Harikrishnan.
Athena aims to be the preferred IT partner for their customers for providing enterprising solutions backed by a strong quality process and extensive domain experience. It is currently focusing on enhancing Hyper-converged server and storage along with cloud-based solutions. Athena is working closely with the principles to enhance training and skill opportunities for their team.